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Level 1

Can not enter credit card expiration dates

can enter all of the credit card info in to the payment form except the expiration info
7 Comments 7
QuickBooks Team

Can not enter credit card expiration dates

I want to ensure this is taken care of, @bookings4.


Since you can't enter credit card expiration dates, try signing out and logging back into your account.

If the same thing happens, let's try accessing your account in an incognito window. It's the best place to identify web issues. Here are the keyboard shortcuts:

  • Google Chrome: press Ctrl + Shift + N 
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If you're able to enter the credit card expiration dates, go back to the regular browser and clear its cache. We advise customers to clear them out periodically to prevent and fix web issues. You can also try using a different browser. Here's the link: System requirements for QuickBooks Online.


I've added these links on how to manage your payment and to print recent receipts in QBO. Please check these articles: 

Don't hesitate to drop a comment below if you have other questions. I'm more than happy to help. Take care!

Level 1

Can not enter credit card expiration dates

I did not mention that the CC expiration date and year are for the clients cards... They have given me their card info to pay for a job.

QuickBooks Team

Can not enter credit card expiration dates

Let's make sure that you'll be able to enter your clients' credit card expiration date, bookings4.


You'll want to open your client's profile and add their credit card information from there. Before you start, connect your payment account to your QuickBooks Online (QBO) account. This way, your client can pay their invoice online. Here's how:


In your QBO account:

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Click the Payments tab.
  4. Choose either QuickBooks Payments or Existing account.
    • In the Existing account section, select Connect or Link Merchant Service.
    • In the window, select the QuickBooks Payment account you want to connect. Then select Connect.
  5. Review the account info and make sure it's accurate. If everything looks good, select Connect.
  6. When the connection is finished, sign out and sign back into QuickBooks Online for the changes to take effect.

Please check this article for more information: Connect your QuickBooks Payments account to QuickBooks Online.


After that, you can now add your clients' credit card expiration date to their profile. You can refer to these steps below.

  1. Go to the Sales menu.
  2. Click the Customers tab.
  3. Locate and select your customer.
  4. Click Edit.
  5. In your Customer profile select the Payments and billing tab.
  6. Select Credit Card from the Preferred payment method drop-down menu.
  7. Enter the needed information and click save when done.

For your reference, I got you these articles that you can read:

I'm always around to help you anytime. Let me in if you have other concerns. Have a great day!

Level 1

Can not enter credit card expiration dates

Thank you for the info. I will try this out later this week when I have another credit card to proccess.

Level 1

Can not enter credit card expiration dates

Thanks for trying to help me, but this method not working to me.






Fiat Lux - ASIA
Level 15

Can not enter credit card expiration dates


Any specific concern?

Level 1

Can not enter credit card expiration dates

It seems to be working now. I don't have anymore cards to process as we are limited do to Covid. I did clear all of the cashe files and the cookies from the browser and it seems to be working as of now. Will follow up next week after the holidays

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