Can't login to my Employee Portal on Quickbooks keeps saying "There’s an issue on our end. We’re on it."

Hi there, @ssood.

I appreciate the actions that you've taken to help fix the message you received when logging in to the employee's portal.

I'd like to inform you that we currently have an ongoing issue, wherein the message "There is an issue on our end. We're on it." when logging into the employees portal or when accepting an invite to access the paystubs.

Our engineers are now working to identify the root cause of this matter and apply a fix. To be notified about the latest status of this hurdle, I'd recommend contacting our Customer Care Team. This way, you'll be alerted once any updates about this matter are made available.

To reach them: 

1. Click on Help at the top menu bar.
2. Select on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

In addition, here are some links that you can use to help you in utilizing the Workforce portal in QuickBooks:

• Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more
• Learn how to see your paychecks, W-2s, and personal info in Workforce

Your patience and understanding in this situation are much appreciated.

I'm always available here to answer your questions with payroll or QuickBooks, so feel free to reach out. Take care and thanks for coming to the Community.

It has been 3 weeks since this original reply.  I set up employees yesterday 5/27/21 and they are getting this error.  Is there a fix?  Why is this happening?  How are they supposed to track their time?

Welcome to the Community, VKS2!

I went ahead and looked up the status for this investigation, and it is saying Still in progress. I recommend following what my colleague, BettyJaneB mentioned above about calling us to be added to the list of affected users. The investigation number is INV-58107. Once this is completed, you will be notified that it is fixed via email.

Please let me know if you have any questions. My team and I are here to help you! I hope you have a lovely day.

What's the current status?

Hi deweysmart,

Thank you for joining in on the thread.

After checking, I see that was already resolved. If you're still having the same issue, please contact our Support Team so they can revisit the investigation. You can also do the browser troubleshooting steps like clearing your browser's cache.

If you have other concerns, please don't hesitate to go back to this thread. Take care!

I have an invite from my bookkeeper to join the on line payroll and I get the same error. I have try to get help from the customer service but there is none. It appears that nobody knows anything, Any help very much aprciated

thank you

John 

Greetings, @NM303. 

I appreciate you chiming in on this thread. Allow me to give you some details to help you get access to the Employee Portal/Workforce. 

Since this was an on-going investigation at one point, I recommend having your employer/bookkeeper cancel your access and resend the invitation to a new email address. Here's the steps they would need to take: 

1. Go to the Payroll tab on the left-hand menu bar. 
2. Select Employees. 
3. Press Actions and then pick to Turn off Workforce access. 
4. Hit Confirm. 
5. Tap Send invite from the employee's profile next to QuickBooks Workforce. 

From there, you'll receive that new invitation from your employer. 

Don't hesitate to come back if you run into any trouble along the way. I'm only a comment away. Best wishes! 

this did not work its a very its critical that I need to do be able to log in as I am the one that runs the payroll. Its sad that there is no help from intuit  To help resolve this issue

Hey there again, @NM303. 

Thanks for reaching back out to me and letting me know how those steps went for you. 

Since these instructions didn't work, I suggest contacting our Customer Support Team so they can review your account and see why this is happening. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Tap the Contact Us button. 
3. Enter your question and click Let's talk. 
4. Scroll down and pick to Get a callback. 

From there, you'll receive an estimated time of when they'll be in touch. Our support hours are as follows: 

• Plus, Essentials, and Simple Start versions of QBO: Monday - Friday 6AM to 6PM, Saturday 6AM to 3PM PT
• Advanced version of QBO: Any time, any day

Keep us updated on how the conversation goes with our support. We're always here to have your back. Take care! 

I do not use Quickbooks on line there for I dont have that ability.

I use the desk top Quickbooks 

Thanks for following up with the Community, NM303.

You can get in touch with our Customer Care team in QuickBooks Desktop from your Help menu.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field.
   
4. Hit Continue.
   
5. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

Please feel welcome to send a reply if there's any questions. Have an awesome Tuesday!

The help form drops down however the "Quickbooks help" down not open after clicking on it

Thank you for getting back to us, @NM303.

If you can't get into your program, you can message us outside of the product. Let me show you how:

1. Go to this Support link and choose QuickBooks Desktop from the dropdown menu.
2. Click on Continue.
3. In the What can we help you with? page, provide all the necessary information, and click on Continue.

You can choose to Get a call to arrange a callback from a support agent or Start a chat to chat with them directly.  

Our Customer Support for QuickBooks Desktop (QBDT) Pro and Premier is available Monday to Friday from 6:00 AM to 6:00 PM (PST). For QBDT Enterprise, you can reach out anytime on any day.

You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.

Refer to the following article to help you resolve the error you're having when trying to open your company file: Resolve Error -6000, when opening a company file.

Let me know if there is anything else that I can help you with your QuickBooks Desktop.​ I'm always here ready to help. Have a wonderful day!