cancel
Showing results for 
Search instead for 
Did you mean: 
Mark O
Level 1

Can't open QuickBooks-QuickBooks Pro 2016

When I try to open QuickBooks Pro 2016 I get the following message, "Can't Open Quickbooks...Quickbooks already has a company file open.  If you want to open another company file, close this one."   I have tried to reboot and have use TaskManager to close the program but nothing seems to work.  I keep getting this message. 

Solved
Best answer February 04, 2022

Best Answers
RCV
QuickBooks Team
QuickBooks Team

Can't open QuickBooks-QuickBooks Pro 2016

Let's perform some troubleshooting steps to get your QuickBooks working, Mark O.

 

There could be several possible causes why you get an error when you try to open QuickBooks Desktop. Among these are:

  • Your company name may be too long
  • You may have a damaged or missing QBWUSER.INI file
  • You may have corruption on your hard drive
  • Your program files or QuickBooks Desktop installation may be damaged
  • You may have a damaged Windows operating system

 

We can run the QuickBooks Tool Hub to help fix common errors.  For the best experience, we recommend using Tool Hub on Windows 10, 64-bit. Here's how: 

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

The Quick Fix will shut down any open background processes QuickBooks uses. Then, it'll run a quick repair on your program. Let me show you how: 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

 

For other troubleshooting solutions, you can check out these articles:

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Keep safe always. 

View solution in original post

4 Comments 4
Fiat Lux - ASIA
Level 15

Can't open QuickBooks-QuickBooks Pro 2016

Which Windows OS do you run?

RCV
QuickBooks Team
QuickBooks Team

Can't open QuickBooks-QuickBooks Pro 2016

Let's perform some troubleshooting steps to get your QuickBooks working, Mark O.

 

There could be several possible causes why you get an error when you try to open QuickBooks Desktop. Among these are:

  • Your company name may be too long
  • You may have a damaged or missing QBWUSER.INI file
  • You may have corruption on your hard drive
  • Your program files or QuickBooks Desktop installation may be damaged
  • You may have a damaged Windows operating system

 

We can run the QuickBooks Tool Hub to help fix common errors.  For the best experience, we recommend using Tool Hub on Windows 10, 64-bit. Here's how: 

  1. Close QuickBooks.
  2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've already installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be displayed on the bottom right or you can select About to view the version.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.

 

The Quick Fix will shut down any open background processes QuickBooks uses. Then, it'll run a quick repair on your program. Let me show you how: 

  1. In the QuickBooks Tool Hub, select Program Problems.
  2. Select Quick Fix my Program.
  3. Start QuickBooks Desktop and open your data file.

 

For other troubleshooting solutions, you can check out these articles:

 

I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Keep safe always. 

Mark O
Level 1

Can't open QuickBooks-QuickBooks Pro 2016

Windows 10 Home

Fiat Lux - ASIA
Level 15

Can't open QuickBooks-QuickBooks Pro 2016

Your QBD version is outdated. I wouldn't recommend to install and run an outdated version on a supported Windows OS. Consider to reinstall your QBD 2016 in compatibility mode Win 7 on your Win 10. Don't forget to secure any *.QBW, *.QBM, and *.QBB files before uninstalling and reinstalling your QBD.

Need to get in touch?

Contact us