I want to cancel my subscription that I signed up for a few hours ago because I was MISSINFORMED!!!!

I was told that even though my desktop was expired, In order for me to retrieve my information and to work online was to subscribe.  I cannot export my information as informed because I cannot access my accounts because they have expired so I am wasting my money 

Thanks for joining this forum, @memorosetti. I understand how you wanted to access and retrieve your data from your expired QuickBooks Desktop. 

I'm here to guide you on what to do so you can export your data to your newly subscribed QuickBooks Online account. 

If you're using QBDT 2021, you can use a 30-day trial version of it to open your file immediately.

However, if you're using an older file, you'll need to update your billing info in your Customer Account Management (CAMPs) portal. 

Here's how:

1. Sign in to the Customer Account Management Portal (CAMPs) as an admin user.
2. Choose QuickBooks Desktop from your products and services, then select details next to your QuickBooks Product.
3. Click Edit beside your Payment Method, then update your payment info. 
4. Click Save and Close, then open QuickBooks Desktop and proceed to the Help menu. 
5. Hover over to the Manage My License section, then choose Sync License Data Online.

Once done, you can follow the steps to move your QuickBooks Desktop file to QuickBooks Online.

Should you still need to cancel your QBO subscription, you can follow the steps shared by my peer @SarahannC from this thread, or you can check out this article to learn more about canceling your QuickBooks Online subscription or trial.

Feel free to post again if you need more help. I'm always around to guide you in converting your QuickBooks Desktop file to Online. Take Care!

I need to know my account is canceled and the credit card payment information is deleted. Help??? I've tried going through the system and am only more confused and can't get an online chat to help me.

Please contact me at [email address removed].

Thank you.

Hello there, @LisaBPeele.

I appreciate you for joining us here in here in the thread. Know that this isn't the kind of experience we'd like you to have here in QuickBooks. What I can do is I can input the steps below so you can contact our Customer Care Team. This way, they'll be able to check on your account to determine why it got canceled and find out the root cause of why your credit card payment information got deleted.

You can reach out to our support team within your product or by visiting the Contact Us page. To contact using your QBO account, here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article in case you can no longer access your QBO account: QuickBooks Online Support.

In case you're using QuickBooks Desktop (QBDT), these are the steps to contact our dedicated support team:
 

1. Access your QuickBooks Desktop company.
2. Go to the Help tab.
3. Select Contact Us.
4. Enter a brief description of your concern, and then click Continue.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Check this page to see the contact number to our support in case you can no longer access your company file: Contact QuickBooks Desktop support.

In addition, here's an article that contains all QuickBooks products and services support: Contact QuickBooks products and services Support.

@LisaBPeele, Don't hesitate to get back to me if you need further assistance with this. I'm more than willing to help you get this sorted out so you can proceed to complete your tasks in QuickBooks. You can also post here again if you have any additional QuickBooks-related concerns. Rest assured, I've got your back, and I'll help you again. Take care, and enjoy your weekend!

Hello 

I just want to Cancel today before my 30 trial . 
Thank You 

Hi there, @boopy58, 

To cancel your QuickBooks Online (QBO) trial, you can simply follow these steps:

1. Open a web browser on your computer.
2. Sign in to QuickBooks Online as an admin user.
3. Go to Settings and select Account and Settings.
4. Go to Billing & Subscription.
5. In the QuickBooks section, select Cancel trial.
6. Follow the onscreen steps.

For more information, you can visit this: Cancel your QuickBooks Online subscription or trial.

I will also add an article here that you can refer to for future use: How to resubscribe to or reactivate QuickBooks Online

Please don't hesitate to reach us back or simply add a reply under this post, I'll be happy to help you. Enjoy your day!

please cancel my account I though I would use it more than I have so I need to cancel my account

Thank you 

[name removed]

[email address removed]

[phone number removed]

Hi there, @ZISHMO,

I'd be happy to guide you in getting QuickBooks Support Expert to call and assist you in cancelling your account.

1. Select Help (?).

2. Select Search tab to get started:

3. Select Contact Us.

4. Enter the topic of your concern.
5. Select Continue.
6. Select Callback.

You can always reach us back or add a reply under this post, we'll be more than happy to accommodate you. Have a great day ahead!

Spent over a hour trying to cancel my lowest level account to no avail.  Spoke to three people!  How does this company stay in business?  They can find a way to bill me but no way to cancel?  What a great gig.

Welcome to the QuickBooks Community, Nyl.

I appreciate you for sharing detailed information on what you've done. Also, I can see that things have been challenging for you with canceling your account. With this, I'll ensure you can achieve the process on your end if you haven't performed this and point you to the right person to assist you further on this matter.

Please know that the steps for canceling QuickBooks Online depend on where you signed up for your subscription. If you purchased your account directly from Intuit, you can follow the steps below.

1. Open a web browser on your computer. Then, sign into QuickBooks Online as an admin user.
2. Go to the Gear icon ⚙ and select Account and settings.
3. Go to the Billing & subscription tab.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
5. Follow the onscreen steps to finish the method.

However, if you're unable to cancel your account due to unexpected behaviors, I suggest contacting our QuickBooks Support Team again. They have the tools to pull up your account to deeply investigate the cause of the issue so you can cancel your account as soon as possible.

Lastly, you may refer to this article to see various details on what happens to your account after you cancel it: How to resubscribe to or reactivate QuickBooks Online.

Don't hesitate to reply below if you still have other concerns related to QuickBooks. I'm always here to help, Nyl. Have a great day!

I cancelled my account last month and now you are billing me again!!!

your idiotic system requires me to go into my account to cancel. The account no longer exists (supossedly)

you better not be running my credit card again or you will be hearing from my lawyer

scott whipperman 801-915-7300 IMX technologies

look it up And make sure it is canceled please

I thought I cancelled my subscription, but I keep getting charged. 
How can I get the cancellation to go thru. 

I wish I could make it better and be able to change your mind so you can stay with us, Ruthann.

We'll have to ensure that you've successfully canceled your QuickBooks Online (QBO) account to prevent you from being charged. To check if the cancellation is successful, I've provided the steps on how:

1. Go to the Gear icon, then select Account and settings.
2. Choose Billing & subscription on the left menu.
3. You'll see Resubscribe if you have successfully canceled your account. It could be your subscription or payroll.
   

However, if you're still being charged even if you've already canceled your account, I suggest reaching out to our support team so they can take a look and double-check the charges. They also have the tools to pull up your account in a secure environment.

Furthermore, learn what happens to your data after you've canceled your account. I've added this article for more information: What Happens To My QuickBooks Online Data After I Cancel?

Please get back to us if you have any questions about your subscription. We'll always be right here to help you.

Where do you go to cancel your membership & subscription with Quickbooks? 

Thank you

Hello there, Derry.

We're sad to see you go, but I'm here to share the steps and specifics for canceling your QuickBooks subscription.

If you're currently subscribed to QuickBooks Payments and want to cancel it, you can follow these steps to proceed:

1. Sign in to the Merchant Service Center as an admin user.
2. Select the Account tab and then Account Profile.
3. Tap Close Account.
4. In the Reason for closing dropdown, pick a reason and add any comments you'd like to share.
5. Once ready, select Submit.

Once your request is processed, you'll get an email within one business day that confirms your QuickBooks Payments account is closed. Refer to this article for more details: Cancel your QuickBooks Payments subscription.

On the other hand, you can go through the Gear icon and then Account and Settings if you want to cancel a QuickBooks Online (QBO). To guide you further, follow these steps:

1. Sign in to your QBO account as the primary or company admin.
2. Go to Settings ⚙ and select Account and settings.
3. Select Billing & subscription.
4. In the QuickBooks section, select Cancel subscription or Cancel online.
5. Follow the onscreen steps to proceed.
   

Furthermore, you'll have read-only access to your data for a year, or you can export your data to Excel. You can visit this article for details about this process: What happens to my QuickBooks Online data after I cancel?

Feel free to get back here in the Community if you have more questions about canceling your QuickBooks account. I'm here to assist you further.

I cancelled my account I steel getting charget inv # 10001244257238

Thanks for joining this thread, berc mener.

I want to make sure you're no longer charged for the QuickBooks Online account that has been cancelled.

In this situation, I recommend reaching out to a member of the QuickBooks Online Support Team. Agents have the necessary tools to gather your info and take a look at the account status on their side. Here's how to get in touch with the team:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).

3. Choose Contact Us and choose to receive a call back.

The following article provides these steps as well as info about how to get in touch if you can no longer sign into the old account: QuickBooks Online Support

Please feel free to reach back out if there's anything else I can lend a hand with. Take care!

We just cancelled out subscription but a payment just came out of our bank.  Can we get that credited?

Thank you.

It's hard to see you go, BBTC26. Having this resolved is my priority. I can see the importance of resolving this charge issue after canceling your account. I'm here to provide the steps for contacting our support team in QuickBooks Online.

In this situation, I suggest contacting our support team to further investigate your account and see what causes these charges debited from your account. We recommend calling our support line during our live support hours. Our support hours are from 6 a.m. to 6 p.m. Pacific time, Monday through Friday, and from 6 a.m. to 3 p.m. Pacific time on Saturdays.

Please see the steps below:

1. Log in to your account.
2. Click the? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback to connect to us.

I'm adding this page if you need other resources that help you manage your profit and loss: Financial reports.

We appreciate your past business and hope to have the opportunity to serve you again in the future. If you have any further inquiries or require assistance, please do not hesitate to contact us. Thank you for your understanding. The Community is here for you 24/7 on the clock. Keep safe, BBTC26.

I’m having the samproble . I have not used it for the past probably five months and my CPA said it’s charged me $110 and I’m not even using it. I canceled it on my phone but for some reason it’s still charging me can we please figure this out it’s a lot of money gone

I’ve already read how to do it and I still can’t figure it out. It’s too confusing. It sends you right back into reading how to cancel it on my end. It says it’s canceled on your end. It’s still charging my account and it’s pretty screwed up charging people $110 when they’re not even using it

Well, what’s the merchants teams number

Yeah that’s not gonna work either. It just sent me back to read how to cancel it so your websites twisted and it’s making me mad because I can’t get anywhere to cancel this or figure this out

Hello there, @Texas123. Thank you for joining us here in the thread, and we appreciate you for sharing detailed information on what you've done. Please know this isn't the kind of experience we'd like you to have here in QuickBooks. I'm here to provide the steps for contacting our support team in QuickBooks Online.

I can see the urgency of getting this resolved. However, the Community is a public forum, and the ability to review the account is unavailable. I'd recommend contacting our Merchant support team. One of our agents can take over and check the charges to determine appropriate action.

Here'e how: 

1. Sign in to your QuickBooks Online company.
2. Select the Help (?) menu.
3. Choose the Assistant tab.
4. Click the Talk to a Human option.
5. Press Get help from a human.
6. Tap either the Chat with us or Have us call you button. 

You can reach them through this link: Contact Payments or Point of Sale Support.

Additionally, I've got you these articles to help you manage payments in QuickBooks:

• Take and process payments with QuickBooks Payments
• Payment details and history in Online Bill Pay

@Texas123, If you need more help or have questions about handling your payments in QuickBooks Online, feel free to get in touch. I'm here and eager to assist you in maximizing your accounting experience. Your satisfaction is my main focus, and I'm dedicated to ensuring you succeed. Thank you for choosing QuickBooks Online, and I'm excited about the opportunity to support you further.