Cannot update Banking account in QB or with web connect fiile

Kev007 · ‎May 31, 2020

My Bank Feeds for my Bank Account worked fine but now it will not. I am getting errors when I try to download updates. If I try to close the page for downloading the updates I get the following message:

A live connection with the Bank is active. Please wait till operation is complete.

It will not allow me to disable and re-enable account.

I ran rebuild and received the following error:

RealmInput: TokenHeaders for the user found to be NULL.

What else can I do to correct this issue?

Thanks,

Kevin

Rubielyn_J · ‎May 31, 2020

Hello there, @Kev007.

I appreciate you doing some troubleshooting to fix your concern.

It's always our aim to help customers fix problems encountered when managing QuickBooks account. Thus, I suggest contacting our support team for further assistance. This way, they can review the error you're getting after you rebuild data.

Here's how:

Open QuickBooks then go to the Help menu.
Select QuickBooks Desktop Help.
Click Contact Us.
Provide a brief description of your issue, then choose Continue.
Choose Get a callback to be on the line with a representative.

You can check out this article for the availability of our support hours.

Please fill me in if you have other concerns. I'll be here to help you out. Keep safe.

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Cannot update Banking account in QB or with web connect fiile

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