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CTaylor1040
Level 1

Client would like to edit her Find a ProAdvisor review

Is it possible for a client to edit their review left on a Find a ProAdvisor page?  I haven't found anything posted on the community board about this, and my client doesn't see a way to make an edit.

 

Thank you in advance,

Cheryl

Solved
Best answer October 30, 2020

Best Answers
MaryAnn_E
QuickBooks Team

Client would like to edit her Find a ProAdvisor review

Hello there, @CTaylor1040.

 

 

Once the review is submitted, the edit option is unavailable. If you don't agree with the review, we have a moderation process to do it. 

 

If you feel a review is fraudulent or fails to meet our guidelines, you can contact our support. Please prepare with the following information:

 

  • Full Name (as it appears on the ProAdvisor Profile)
  • The email address linked to the ProAdvisor Profile
  • The Postal Zip code used in the ProAdvisor Profile
  • The URL for the ProAdvisor's public profile
  • The exact text of the review in question
  • Why you suspect the rating doesn't meet our guidelines

 

Our support we'll investigate the issue internally. If we conclude that the rating doesn't meet the guidelines, we'll either remove it or moderate the rating as necessary. 

 

You may check this article for more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.

 

Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.

View solution in original post

7 Comments 7
MaryAnn_E
QuickBooks Team

Client would like to edit her Find a ProAdvisor review

Hello there, @CTaylor1040.

 

 

Once the review is submitted, the edit option is unavailable. If you don't agree with the review, we have a moderation process to do it. 

 

If you feel a review is fraudulent or fails to meet our guidelines, you can contact our support. Please prepare with the following information:

 

  • Full Name (as it appears on the ProAdvisor Profile)
  • The email address linked to the ProAdvisor Profile
  • The Postal Zip code used in the ProAdvisor Profile
  • The URL for the ProAdvisor's public profile
  • The exact text of the review in question
  • Why you suspect the rating doesn't meet our guidelines

 

Our support we'll investigate the issue internally. If we conclude that the rating doesn't meet the guidelines, we'll either remove it or moderate the rating as necessary. 

 

You may check this article for more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.

 

Please know that we're always here, if you have other questions or concerns, reach out to us anytime. Take care always.

CTaylor1040
Level 1

Client would like to edit her Find a ProAdvisor review

Thank you for your reply MaryAnn_E

Go Get Geek
Level 3

Client would like to edit her Find a ProAdvisor review

A potential client of mine wrote a negative review in error but cannot edit, respond, or remove the review. I find this hard to believe since I don't know of any other website (Google, Yelp, etc.) where you can't edit or remove a review. 

 

I had to call Intuit support twice now and spend over an hour so far to have the review removed. I'm still waiting for resolution. There has to be an easier way to do this as even support has to email a higher tier support area just to request a review removal. I say if you can't do it right that delights everyone, then fix it. 

Sllopez
Level 2

Client would like to edit her Find a ProAdvisor review

My client didn't think her review was going through & did it 3 times.  All of them went through & neither of us can delete the duplicates.  Can support take care of that for us?  I'm surprised they didn't catch that!

LeizylM
QuickBooks Team

Client would like to edit her Find a ProAdvisor review

Hi there, Sllopez. 

 

Yes. Our QuickBooks Customer Care Team will be your best support concerning deleting Find a ProAdvisor review in QuickBooks. Here's how to reach them: 

 

  1. Open QuickBooks Desktop.
  2. Go to the Help menu, then select QuickBooks Desktop Help.
  3. Click Contact Us at the bottom.
  4. Enter a brief description of your issue, then select Let's Talk.
  5. Choose a way to connect.

 

I've added this article to learn more information about the ProAdvisor Review guidelines: Find-a-ProAdvisor Review guidelines.

 

Please let me know if you have additional concerns. I'd be glad to assist you right away. Wishing you the success of your business and always keep safe.

Bogibaba75
Level 1

Client would like to edit her Find a ProAdvisor review

Hi

I need to edit a review I wrote to someone. How can I do it?

Ivan_G
QuickBooks Team

Client would like to edit her Find a ProAdvisor review

There's no direct option to modify a review posted on the ProAdvisor page, Bogibaba75. Allow me to route you to our support personnel so they can lend you a hand with this matter.

 

To help you edit your review, I recommend contacting our Customer Care Team. They can execute the necessary moderation process so you can make changes to your review on the ProAdvisor page.

 

If you're using QuickBooks Online (QBO), here are the steps to reach them:

 

  1. Log in to your QBO account.
  2. Click (?) Help.
  3. Select the Search tab and hit Contact Us.
  4. Pick or enter brief details about your concern. Then, press Continue.
  5. Choose a way to connect with our team:
  • Start a chat with a support expert.
  • Get a call back from the next available expert.

 

You may also contact them using their landline number from this link and get to know their availability: QuickBooks Online Support.

 

On the other hand, if you're using QuickBooks Desktop (QBDT), we can reach them using these steps:

 

  1. Open your QuickBooks company file.
  2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
  3. Press Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account, press Continue, and then Continue with my account.
  6. Select Chat with us to start a conversation with our personnel, or Have us call you and get a callback from the next available agent.

 

Here are the support's availability for QBDT based on subscription:

 

  • QBDT Pro, Premier, and Plus - Available from 6 AM to 6 PM, Monday to Friday.
  • QBDT Enterprise - Available 24/7.

 

I'll also include this article that you may review about frequently asked questions regarding the Find-a-ProAdvisor website and its regulations:  Learn about the ProAdvisor profile and Find-a-ProAdvisor.

 

Keep me posted if you have more ProAdvisor or any QuickBooks-related queries. Just leave a reply to this thread, and I'll be in all hands to help you.

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