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MelroseV
QuickBooks Team

Crashes on Sonoma

Welcome to the Community, Filtek.

 

Let me share some information about Sonoma.

 

When upgrading the Sonoma 14.1 in the 2020 version, there's a chance that it will work, but there's no guarantee that it will work 100 percent because from 2020 to the present version, Sonoma was not supported anymore; Sonoma is only supported in a lower version.

 

When you want to know more about QuickBooks Desktop service discontinuation, this will help you to upgrade your desktop product or move on to QuickBooks Online.

 

Leave us a message if you need further assistance with your cash Desktop. I'm always here to help you. Stay safe!

 

AlanR2
Level 2

Crashes on Sonoma

Has anyone confirmed that 14.1.1 also works with QB 2019?

 

14.1 works fine; everything I need works well, want to make sure 14.1.1 also works.

SantaMonica2019MacUser
Level 3

Crashes on Sonoma

Yes I am on Sonoma 14.1.1 and it works great. Thanks! 

ronnarubin
Level 1

Crashes on Sonoma

Has anyone tested QBDT 2019 with Sonoma 14.1.2?  I made the mistake of installing the first Sonoma version;  it did not go well.  I had to wipe my Mac and reinstall everything and do NOT want to have to do that again!

 

Thanks!

Fiat Lux - ASIA
Level 15

Crashes on Sonoma

@ronnarubin 

Every time Apple releases an update for Sonoma, you'll always ask the same questions. Contact me in private and we might share a solution to avoid reinstalling your Mac to run QB.

Spiderterp
Level 2

Crashes on Sonoma

@ronnarubin , QB 2019 is working on my MacBook Pro running 14.1.2

ronnarubin
Level 1

Crashes on Sonoma

Thank you for letting me know!

 

ronnarubin
Level 1

Crashes on Sonoma

Thank you for letting me know!

SpCadet
Level 1

Crashes on Sonoma

Now Im confused. I have QBD 2021 and Ive been waiting to upgrade to sonoma but now this comment has confused me in it stating that Sonoma only supports 2019 and older and not 2020 and newer? Can anyone confirm their 2021 QBD works well with Sonoma? Thank you  

Nicole_N
QuickBooks Team

Crashes on Sonoma

Yes, @SpCadet. QuickBooks Desktop (QBDT) 2021 works well with Sonoma. Allow me to elaborate and clarify your confusion. 

 

QBDT 2021 is designed to work seamlessly with Sonoma, offering users the ability to integrate their accounting processes with Sonoma's business management platform. It's important to note that while QuickBooks Desktop 2021 is fully compatible with Sonoma, it is no longer supported for integration with older versions such as 2019 and earlier iterations of QuickBooks Desktop. 

 

That said, to leverage the benefits of Sonoma's integration with QuickBooks, users are encouraged to upgrade to QuickBooks Desktop 2021 or a supported version to ensure optimal functionality and compatibility. This upgrade will not only provide access to the latest features and improvements but also ensure a smooth and efficient integration with Sonoma for streamlined business operations.

 

Also, feel free to browse this guide for more information on managing your QuickBooks Desktop for Mac: QuickBooks Mac Plus User’s Guide.


If you have any further inquiries regarding this or require assistance with upgrading your QuickBooks version, please don't hesitate to ask for more information.

henrygoldstein42
Level 1

Crashes on Sonoma

Thank you for the link to download QBDT for Mac 2021. Next up is to register the product. For that I need to purchase a new license (mine is for QBDT for Mac 2020). I was recently informed that Intuit is no longer selling licenses for anything other than 2024. If that is true, is there another way to purchase a license for QBDT for Mac 2021?

Fiat Lux - ASIA
Level 15

Crashes on Sonoma

@henrygoldstein42 

Contact me in private and we can offer a few options to consider.

AlanR2
Level 2

Crashes on Sonoma

From my understanding, the 2021 licenses offered now are only annual anyway, and 2021 likely won't be supported much longer, if at all, in 2024.

 

All current versions of 2019, 2020, and 2021 still work fine on Sonoma since 14.1+

SCJazzCat
Level 2

Crashes on Sonoma

Now it fails to open the company file in Ventura 13.6.3 as of 1/1/2024.  Freezes on the spinning beach ball and overheats the machine and the only option is to "force quit" Quickbooks for Mac 2019.  

 

By the way, holding the option key when opening Quickbooks for Mac 2019 does NOTHING.

SCJazzCat
Level 2

Crashes on Sonoma

How did you get there?  I managed to install Quickbooks Desktop for Mac 2019 on a Mac Studio (Apple Silicon) and the app will not open at all!  Just click the QB icon and it instantly generates the report that it quit suddenly and offers to send the report or reopen, the later just doing the same thing.

 

I did have the app working in Ventura 13.6.1, but after 13.6.3 it only allow the app to open. As soon as I try to open a company file, it locks up and my only way out is to "force quit" the Quickbooks app.  It will not open my company file that it previously worked well with.

SCJazzCat
Level 2

Crashes on Sonoma

Is your Mac running an Intel processor, or Apple Silicon?  I think it makes a difference.

Fiat Lux - ASIA
Level 15

Crashes on Sonoma

@SCJazzCat 

That's always a potential risk of running an outdated QB version on recent MacOS. Consider to install the trial version of QBD 2020 and 2021 to isolate the problem.

SCJazzCat
Level 2

Crashes on Sonoma

Precisely!

SCJazzCat
Level 2

Crashes on Sonoma

I tried QBDT for Mac 2019, 2021, 2023, and 2024 on an Intel powered MacBook Pro running Ventura, and on a Mac Studio M2 running Sonoma 14.3.  As of January 1, 2024, all versions of QB exhibited the same behavior on all macOS' on both machines with one exception - QBDT for Mac 2019 did not wait until you tried to open your company file before it crashed on the Mac Studio M2 running Sonoma 14.3, it crashed instantly!  So, whatever the bug is, it affects all recent versions of QBDT for Mac, regardless of the macOS (Ventura or Sonoma).  And, how are you supposed to migrate to another software if you cannot open any of your QB company files?  That's a 100% rebuild from paper files for at least 3 years!

4Gal
Level 10

Crashes on Sonoma

@SCJazzCat 

As of January 1, 2024, all versions of QB exhibited the same behavior on all macOS' on both machines

 

It's been almost a month and I monitor the Community every day but haven't found any similar reports from other members. Consider reinstalling your MacOS.

DebSheenD
QuickBooks Team

Crashes on Sonoma

I appreciate you for getting back on this thread, @SCJazzCat.

 

I understand the importance of accessing your books to review and track your transactions. With that said, I'd like to take this opportunity to address the issue. 

 

Since the company file can’t be fixed, I recommend contacting our QuickBooks Support Team. They have tools to help you restore your data. I've included the steps to contact support below.  

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Help.
    QuickBooks Help menu option in QuickBooks Mac 2024
  3. Select Contact Us.
    Contact Us button in QuickBooks Help in QuickBooks Mac 2024.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account select Continue and then Continue with my account.
    • If you don't already have an account, make sure to Create a new account.
  6. We'll email you a single-use code. Enter your code and select Continue.
    • If you have more than one account, select the account you want to use and then Continue.
  7. Select to chat with us or Have us call you.
     

If you can't get into your product, we can still help. You can contact us and we'll get you up and running again.

 

Moreover, I've included these articles to help you learn what's new in QuickBooks Desktop 2024 and find out what your computer needs for the best experience:

 

I appreciate your patience in light of this issue. If you have any other concerns regarding working and managing books, please let me know, and I'll help you out. 

SCJazzCat
Level 2

Crashes on Sonoma

There is NO trial version of QBDT for windows, but for QB Enterprise. That is not an option.

SCJazzCat
Level 2

Crashes on Sonoma

Great, you can download QBDT for Mac 2021. I've done that much.  But how/where do you get a license for it to be able to use it more than 15 times?

Fiat Lux - ASIA
Level 15

Crashes on Sonoma

@SCJazzCat 

I can share the trial code for QBD 2021 Pro. Since QBD 2022 they only offer the trial version for Mac and Enterprise.

4Gal
Level 10

Crashes on Sonoma

@SCJazzCat 

But how/where do you get a license for it to be able to use it more than 15 times?

You can contact Fiat Lux directly to purchase QB Desktop Mac with a non subscription license or QB Desktop 2024 Mac Plus.
 
 
 

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