customer pyament service

Hello there, GHC.

I appreciate you for giving us some insights about the troubleshooting steps you did so far. I'd like this to be taken care of.

Since I want to make sure you'll be routed to the right support that can help you with processing customer payments, I suggest you reach out to our QuckBooks Merchant Support Team. They can pull up your account in a secure environment and verify the status of payments for you.

Just in case you'd love to know more about processing payments for credit card transactions, feel free to check out this link: Process a payment in Merchant Service Center.​

I'm always around if you have any other concerns about payment processing. Just make sure to leave a comment below and I'll get back to you.

Thank you for your reply! I guessed so that was why it didn't work. I will consider having quickbooks merchant service.

Actually we have signed up for merchant service today and we are good to go now. We are so happy! Thank you a lot again!

This same message is happening to me also! How do I solve this? I need customers to be able to pay right from their invoice.  

Thank you, 

Autumn

Hi there, @wolfaccounting.

You've got me to shed some light about receiving online payments in QuickBooks.

You can start processing online payments from your customers, once you've connected your account to Merchant Services. Just set your invoice payment preference from the settings. This way, you can generate a sales transaction afterward. 

To do that:

1. Click the Gear icon on the toolbar.
2. Select Account and settings, then the Sales tab.
3. Under Invoice payments, use the pencil ✎ to edit your selections.
4. When you’re finished, select Save.

For more information about processing payments in QuickBooks Online, please see this link: Learn how to receive customer payments for online invoices and in-person sales.

On the other hand, if you're not done with connecting your account, you may follow these steps to link them successfully:

1. Sign in to your QuickBooks Online account.
2. Select the Gear icon, then Account and Settings.
3. Select Payments, then Connect.
4. You'll see this screen, once it detects the Payments account.
5. Select Next to proceed.
6. When the account has been successfully linked, you'll receive a confirmation page.
7. Select Done. 

To confirm if the account was linked go to Account and Settings, then Payments. You should see a Manage details button. This means your QuickBooks Payments account is now successfully linked to QuickBooks Online.

For complete details about this procedure, you can refer to these resources: 

• Learn how to link your Merchant Service account to your QuickBooks Online company
• Learn how to accept and take customer payments from any QuickBooks products

If everything is all set and the problem continues, I'd recommend reaching out to our Customer Care Team. They have the tools to check on your account and identity the root cause of this matter.

To do that:

1. Go to Help.
2. Tap Contact Us.
3. Enter your concern in the What can we help you with? field.
4. Click Let's talk.
5. Select Get a callback, Chat, or Call us.

I've got you this article for more insights about the available hours of our dedicated support: Support hours and types.

Please let me know in the comment section down below if you have any other questions with paying invoices or with QuickBooks.