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I'm sad to know you want to cancel your account, @hahlefelder.
Nonetheless, I can help you get around the error message and cancel your account seamlessly. Before that, I'd suggest saving a copy of your data so can still access it after canceling.
Once done, let's get started by accessing your QuickBooks Online (QBO) in a private or incognito window. QBO uses cache to swiftly load pages faster. When pilled up, this causes issues and affects the functionality of your account.
Using a safe window helps us verify the issue as this does not save any junk files. To open a private window, you can use these keyboard shortcuts.
Press keys:
If you're able to cancel your account using a safe window, I suggest opening your regular browser and clear its cache. If the issue remains, I propose using other supported browsers. This way, we can check if this a browser-integrated issue.
Once you're all set, you might want to utilize this resource for future reference: How to resubscribe or reactivate QuickBooks Online. This contains details and steps on how you can activate your account after canceling it.
You're always welcome to post a reply if you still need assistance canceling your account. I'll be around to help you all the way. Keep safe and have a good one!
I tried cancelling via chat and was told someone would be contacting me to let me know my account has been cancelled, and I was given a case number. I will update after I hear back from them.
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