email fix for outlook office 365 (go daddy) from web mail

I want to make sure you can utilize the email feature in QuickBooks Desktop without getting any issues, @rtdefelice00. And with that, let's perform some troubleshooting steps to get this issue fixed.

The error you received is just a settings issue. Since you've already updated your email preferences in QuickBooks, let's check your browser's email preferences. Usually, QuickBooks uses Internet Explorer to run web services in the background. You may need to reset your email preferences there. Here's how:

1. Close your QuickBooks Desktop company file.
2. Open Internet Explorer.
3. Go to the Settings menu, then select Internet options.
4. Choose the Programs tab and click Set Programs.
5. Select Set your default programs. Then select the email service you want to use.
6. Click Apply, then OK.
7. Close Internet Explorer.

If you get the same result, I suggest repairing your MAPI32.dll. However, if you're not confident about doing this, you can reach out to an IT professional for help.

I'll share these articles for more troubleshooting steps if the issue persists: 

• How to fix "Error: QuickBooks is unable to send your email to Outlook"
• Fix Error: Could not connect to the email server

For your future reference, you might want to personalize your emails to customers and vendors. QuickBooks Desktop has a feature to customize email templates and use them to send messages.

Our doors are always open to help you again if you have any other concerns or follow-up questions about sending emails on QuickBooks Desktop. Wishing you all the best, @rtdefelice00.

None of these suggestions fixes or address the issue.

Thanks for getting in touch with the Community, rtdefelice00.
 

Since the message you're receiving is advising there's an issue with the web browser in use, I'd recommend performing some of our recommended troubleshooting steps.
 

To get started, you'll want to confirm QuickBooks is up-to-date with its latest release.
 

Here's how:

1. Go to our Update to the Latest Release page.
2. Make sure your product is selected. If not, go to Change and choose the appropriate option from your list.
3. Click Update to download the file.
4. Select Setup Automatic Updates to learn how you can set your books to automatically download and install our latest updates.

Next, I'd recommend checking the web mail settings:

1. In your top menu bar, go to Edit, then Preferences.
2. Access the Send Forms screen and make sure you're under its My Preferences tab.
3. Choose your email account and hit Edit.
4. On the Edit Email Info window, go to your SMTP Server Details section and set its server name and port to the email provider's recommended settings. You can refer to our Set up your email services article for a list of SMTP Servers and Ports.

If you continue receiving the same message, you can try resetting Internet Explorer settings to their default options. In the event you determine that an anti-virus you're using is blocking outgoing emails, it's best to consult and IT professional or contact your anti-virus provider to help allow QuickBooks to connect when setting up web mail.

If none of these troubleshooting processes fix the error message, you'll want to get in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.

I'll be here to help if there's any questions. Have a lovely day!

Thanks for you reply; however, I have already updated to the latest version of quickbooks (I was up to date to start). I have also configured my email services (this is where the issue is and I have seen other posts on this site indicate that).  Go Daddy changed their web services from web mail to exchange / outlook 365.  I've updated the settings to the current settings and it doesn't work (other are having the same and also indicate it is a QuickBooks problem).  I have also set / reset my internet explorer settings (note: IE will be deprecated in June of this year - seems odd that it is still be used).  Also, I am not using any third part anti virus software.  

Thank you for double-checking those settings, rtdefelice00!  I believe it would be best to connect with our Support Team, as my colleague mentioned above. They have tools to connect through screen sharing,  further investigate the matter and even launch an open investigation all in a secured setting. 

Please let me know how the interaction goes and if you have additional questions, let us know below! Take care for now and I am looking forward to hearing from you soon. 

Have you gotten any resolve to this?  I switched to using my gmail account last year because of this issue, now quickbooks will be unsupported for security issues with gmail within 10 or so days.... Thanks

Thanks for joining the thread, @rkhicks24. I’ll chime in and help you fix this concern about sending emails in Outlook. 

This isn't the type of service we want our customers to receive. As suggested by my colleague above, you can follow some of our recommended troubleshooting steps to give this issue a fix. 

First, to ensure that you always have the latest features and fixes, keep your software up-to-date.

From there, you’ll want to check the web mail settings. Here’s how: 

1. In your top menu bar, go to Edit, then Preferences.
2. Access the Send Forms screen and make sure you're under its My Preferences tab.
3. Choose your email account and hit Edit.
4. On the Edit Email Info window, go to your SMTP Server Details section and set its server name and port to the email provider's recommended settings. You can refer to our Set up your email services article for a list of SMTP Servers and Ports.

Just in case you're still having the same issue, you can reach out to our QuickBooks Desktop Support team again. They can pull up your account and investigate this issue further. Otherwise, you can always seek help from an IT professional for further assistance. 

Additionally, I'll share with you these handy articles for more details about the troubleshooting steps: 

• How to fix "QuickBooks is unable to send the email since your antivirus has blocked outgoing emails"...
• How to fix "Error: QuickBooks is unable to send your email to Outlook"

I’m always ready to assist you if you have any other questions or concerns about managing your emails and other tasks in QBDT. Tag me in your reply and I’ll sprint back into action. Have a good one and keep safe.

None of this has worked for me so please keep digging for answers. 

Internet Explorer is now "Edge" and this doesn't even reflect the current layout of the program.  These steps don't apply. 

Hello @BZCLLC,

I'm here to help you get the support you need so you can use your email service in QuickBooks Desktop.

Since the recommended steps by my colleagues' didn't work, I suggest you proceed with contacting our QuickBooks Support Team. They'll need to dig deeper to help you get back on track and at the same time provide additional guidance.

Our Customer Support Team for Pro, Premier, Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:

1. Open QuickBooks Desktop.
2. Click the Help tab at the top menu bar.
3. Select QuickBooks Desktop Help.
4. Enter your concern, then hit Continue.
5. Choose Get a callback.

Also, there are times that QuickBooks won't accept your password when using email services. I've attached an article you can use to resolve the issue in the Desktop version: Fix webmail password issues in QuickBooks Desktop.

Please don't hesitate to drop a comment if you need more assistance setting up email preferences in the Community space. I'll be here to help.

The winning settings for QB desktop 
Edit
Preferences
Send Forms
Edit button

Email id: remains the same (your email)
Email provider: remains the same (others)
Server name: smtp.office365.com
Port: 587
check mark next to ssl/tls

@southboca These settings worked perfectly.  Thank you for solving the problem!

Leave it to Intuit to miss the plot (and the fix) entirely. If it weren't for their users (who are more knowledgeable about the software than Intuit's own moderators and specialists), these community pages would be worthless.

Were you able to find a resolution to this?  I am having the same issue.  

Allow me to add some fixes to integrate your email with QuickBooks Desktop successfully, @wruby2004.

You'll want to ensure you've set up webmail services using Outlook correctly, like the Community recommendation from our fellow member @southboca.

If the option to Use enhanced security (Recommended) settings doesn't work because it doesn't use the SMTP server name, you'll want to set the Server Name and Port accurately with these details: Server Name: instead of outlook.office365.com, we suggest using smtp.office365.com since Outlook uses another mail app to integrate especially for outgoing mail server hostname. Port: 587. Put a checkmark on the SSL/TLS box.

Let me show you how:

1. Go to the Edit menu and then select Preferences.
2. Find and choose Send Forms.
3. From the My Preferences section, click Add.
4. Enter your Email ID and choose Outlook/Hotmail/Live from the Email Provider drop-down.
5. Uncheck the Use enhanced security (Recommended) option.
6. Hit OK. Doing this will draw you back to the My Preferences window.
7. Click Edit.
8. Change the following: Server Name: smtp.office365.com; Port: 587; SSL/TLS: Ticked.
9. Hit OK.
   

For other users who might encounter the system using the incorrect SMTP server name and port from another Internet Service Provider (ISP), feel free to check this article for the correct guide: Connect your email to QuickBooks Desktop.

Additionally, if you still find something uncommon, like password issues and Outlook is missing in sending forms, I recommend checking these articles:

• Fix Outlook is missing in send forms preferences.
• Fix webmail password issues in QuickBooks Desktop.

I'm still ready to back you up if you need more help setting up webmail to send forms online. I'll keep my notifications to help you out more. Take care.

Thank you for your response, however, it is still not working.  I followed your exact recommendations.  When I go to email an invoice, I get an error box that says "Couldn't Connect to Email Server".  Any ideas?

I'll chime in and share some guidelines to help you fix this error using webmail in QuickBooks Desktop.

This issue has to do with email addresses. So we recommend multiple solutions that may resolve the issue. You can perform each solution presented, as the initial solution may provide a resolution, or further attempts may be necessary. We advise following these steps for optimal results.

First, update to the latest release of your QuickBooks to have the latest features and fixes.

1. Go to the Update to the Latest Release page.
2. Make sure your product is selected. If not, go to the Change link and select your QuickBooks product.
3. Select the Update button to download the update file.
4. Select Setup Automatic Updates to learn how to set QuickBooks to automatically download and install the latest updates.

For more details of the entire process, refer to this article: Fix Error: Could not connect to the email server.

However, if the issue persists, it is best to connect with our QuickBooks Desktop Support, as it may be a technical issue that requires assistance from our Customer Care Team. Contact them for further guidance. They also have tools like screen sharing and guide you through the process.

Here's how you can reach them:

1. Open QuickBooks.
2. Go to the Help menu at the top.
3. Select QuickBooks Desktop Help.
4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
5. Select the way you wish to connect with support.

Please refer to this article for additional details: Contact QuickBooks Desktop Support.

You can also visit this article for future reference: Fix webmail password issues in QuickBooks Desktop.

Please don't hesitate to reach out if you need assistance with QuickBooks-related concerns. Have a nice day!

I've now been on the phone with QB Support and Outlook for over 5 hours.  Still no fix.  ridefelice00 did you ever get an answer?  

Hello,

I am having the same issue, I also called quickbooks and they have no clue. I tried all fixes listed and nothing works.