Hello, Sarah. I'll provide you with troubleshooting methods to resolve the issue of email paystubs, ensuring that your employees receive them through QuickBooks.
You can email paystubs (as a PDF) to your employees' email address, which is password-protected through QuickBooks Desktop (QBDT). When they're not getting or receiving them, you can perform the recommended troubleshooting below. But before doing so, make sure QuickBooks is updated to the latest release and check if you have the latest version of Adobe Acrobat Reader.
Whenever you're ready, do the following:
- Send test emails to yourself. This tells you if there's a problem with your email service.
- Ask your employees to check their email spam folders and filters that might block emails.
For more information about emailing pay stubs to your employees through QBDT, please refer to this article: Email pay stubs from QuickBooks Desktop.
Moreover, as an alternative, you can invite your employees to QuickBooks Workforce, allowing them to access their paystubs and W-2s through the web.
Additionally, you can print your employees' paychecks and paystubs using QBDT Payroll. If you want more information on this process, refer to this article: Print or reprint paychecks and pay stubs.
If you have other concerns or questions about emailing paystubs from QBDT, please add a reply below. I'll be here ready to assist.