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DennisT
Level 1

Emails about Subscription renewals for Quickbooks Desktop and Payroll

Every two months or so, I get an email titled "Subscription Renewal Notice."   I just received one...Dec 16, 2020.  It directs me to log into the Quickbooks Account site and check my credit card information, etc.  My annual subscription renews each year in July.  I have called and talked to several "Support" individuals to see why this is happening.  The email implies that Quickbooks will charge my credit card soon for the renewal although my renewal has already been paid.

Why can't Quickbooks stop this sort of emailing and only send it at the right time?  I'm beginning to get really irritated by this useless clutter of emails!

9 Comments 9
DivinaMercy_N
QuickBooks Team

Emails about Subscription renewals for Quickbooks Desktop and Payroll

The Community has you covered, @DennisT.

 

You can ignore the email notifications and I recommend to consult our phone support team to further investigate the subscription renewal notice you've received. They use specific tools to access your account information in a secure place, which we're unable to do here because Community is public. Here's how to connect with them:

 

  1. Click the Help menu at the top, and then select QuickBooks Desktop Help
  2. Hit Contact Us.
  3. Enter a brief description of your issue, for example: Received email titled Subscription Renewal Notice.
  4. Tap Let's talk
  5. Choose Start a chat or Get a call. qbhelp9.JPG

 

Also, to see all your QuickBooks products and subscriptions, you can open your Customer Account Maintenance Portal (CAMP's). For the detailed steps, head to QuickBooks Desktop services page at this link. 

 

Feel free to post here in the Community if you have any QuickBooks concerns. I want to make sure you're taken care of, and I'm here to help you anytime. Take care always.

ngriffin11
Level 1

Emails about Subscription renewals for Quickbooks Desktop and Payroll

I followed these instructions. It says "call us" instead of "we'll call you". A recording says to go to Quickbooks help menu that an agent will not be reached by dialing the number the help menu says to dial. The number is [phone number removed]. What does it take to talk with a live person to see if I've been scammed. Received a call today saying my automatic renewal failed and to update my credit card info in QB. It would not allow me to save the 3 digits on the back of the card and the caller said it failed again, then asked me for the card info. After I hung up something didn't feel right so I'm trying to verify a renewal happened. My card may be compromised and it has a $50.000.00 limit, so I need to talk with a live person ASAP!!!

Thank you,

Nannette Griffin [phone number removed]

Some one please get me in contact with a living, breathing person PLEASE

ngriffin11
Level 1

Emails about Subscription renewals for Quickbooks Desktop and Payroll

I received a phone call regarding my credit card not processing my renewal. I believe this to be a scam and I followed the help menu as you instructed, however, instead of "get a call" it says to call 800-446-8848. All I got was a recording directing me back to the help menu. I desperately need to talk with a person because I believe my credit card was compromised.

ChristieAnn
QuickBooks Team

Emails about Subscription renewals for Quickbooks Desktop and Payroll

Hi there, ngriffin11.

 

Thank you for posting your concern here in QuickBooks Community. I'll share steps to ensure you're routed to the right QuickBooks Support Team and able to talk with a live person. I also appreciate you for sharing this incident here in the Community. This information will set as an early warning for other QuickBooks users.

 

To avoid some scam phone calls, I recommend not including any private information such as personal/business phone numbers and personal/business email addresses or credit card information.

 

In the meantime, calling our support directly using a specific number is unavailable. This is because we have other ways for you to get in touch with our representatives to ensure you are routed to the right support team. To start with, I suggest going to the Help icon. From there, you'll have the option to choose a callback and fill in a piece of information so an expert can call you back.

 

Here's how:

 

 

  1. Press F1 to open the Help window.
  2. From the search icon, type Contact Support.
  3. Click Contact us at the bottom part.
  4. Give a brief description of your issue about updating credit card info in QBDT and click the Search button.
  5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

 

  • Message an Agent – Allows you to chat directly with a support agent.
  • Talk to a Specialist – Arranges a callback from a support agent.

 

 

Please refer to this article to see further details on how you can change the credit card or account you use to pay for QuickBooks Desktop and services like payroll: Change your QuickBooks Desktop payment method.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

ngriffin11
Level 1

Emails about Subscription renewals for Quickbooks Desktop and Payroll

After clicking contact us and giving a brief description, it doesn't have a search option, just Let's talk. I can't get to message an agent or talk to a specialist.

JamesDuanT
Moderator

Emails about Subscription renewals for Quickbooks Desktop and Payroll

Thanks for joining in on the thread, ngriffin11.

 

When reaching out to our support team, make sure you're contacting them within the support hours. After clicking Let's talk, you should have another option on how you want to connect with the support team. You can use this link for reference: Contact QuickBooks Desktop support.

 

You can always get back to us if you have queries that we can manage within the Community. Have a great day!

ngriffin11
Level 1

Emails about Subscription renewals for Quickbooks Desktop and Payroll

I am following the directions and can not get to Ask an Expert. I only get this phone number to call that has automated answers that do not pertain to my issue. The recording says to go to desktop help to talk to a live person. I took a video of the recording but can't upload it. I am doing this during business hours. I have spent countless hours over the last 3 days trying to get help. I feel I was scammed and want to verify that so I can cancel the credit card transaction. PLEASE, PLEASE SOMEONE HELP ME!
QB1.jpg QB 2.jpg QB 3.jpg

Candice C
QuickBooks Team

Emails about Subscription renewals for Quickbooks Desktop and Payroll

Good evening, @ngriffin11

 

Thanks for reaching back out to the Community. I'm here to help get the support you need to figure the information you received out. 

 

Since you're having trouble with the steps, I recommend asking your question through a chat or using the QuickBooks Desktop Support website to get a callback. Don't worry. This process will work, and it's super easy. Here's how: 

 

  1. Go to the QuickBooks Desktop Support website. 
  2. Choose the product you're using and hit Continue
  3. Pick the Edition and give a brief description in the "What's your question? We'll find you the right help." box. 
  4. Click Continue
  5. From there, select Chat with us or Have us call you to get in touch with our support team. 

 

Here's a link that can always give you additional ways to contact us: QBDT support.

 

Let me know what they say. It's my priority that you're able to get back on track. I value you and the success of your business. The Community and I are always here to lend a helping hand. Have a splendid day and weekend ahead!

ngriffin11
Level 1

Emails about Subscription renewals for Quickbooks Desktop and Payroll

Thank you, I was able to make contact with someone and we determined it was a scam. Now I know what I need to do next to protect myself

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