Enhanced Inventory Receiving (EIR) is not working

Hi there, ARunde.

Welcome to the QuickBooks Community. Some QuickBooks Desktop users are also experiencing the same issue with the Enhanced Inventory Receiving feature. Furthermore, this is not the expression we want you to have and  I'd like your issue taken care of quickly. I'll ensure you'll be routed to right support team to assist you further and receive additional info on this matter.

The issue with  Enhanced Inventory Receiving which isn't working properly in the transaction is tagged as ongoing. For now, we are unable to provide an exact workaround to be performed. However, our product engineers are now working to fix this as soon as possible. 

I suggest contacting our QuickBooks Support Desktop Team, so they can add you to our notification list. This will help our engineers determine the number of affected users. You'll also receive an update through email once this has been resolved.

Here's how to reach them:

1. Press F1 to open the Help window.
2. From the search icon, type Contact Support.
3. Click Contact us at the bottom part.
4. Give a brief description of your issue about Enhanced Inventory Receiving and click the Search button.
5. You'll be routed with How to connect with a QuickBooks expert and you choose which one is best for you.

Lastly, you may refer to this article to see steps on how you can enable EIR and the new process for receiving and paying for items: Turn on Enhanced Inventory Receiving (EIR).

Please don't hesitate to click the Reply button below if you have other concerns related to EIR in QBDT. I'm always here to help. Have a great day, ARunde.

Christie,

Thank you for replying, I am actually the one that discovered the bug back in 2020 and I am just astounded that it has been 2 years and there still is not a fix for this issue. I cannot fathom releasing new versions without fixing the issues in the current version first. I will continue to wait for a fix and cross my fingers that the support for the 2020 version I am using is not discontinued before a fix is finally found. 

Has this issue been resolved or is there a workaround to avoid this issue? We are having the same problem.

Chris

Christie,

Has this issue been resolved? We are having the same issue. What would you recommend to resolve this issue when we have it occur? Our inventory offset account gets out of balance when the item receipt and the bill/PO become disconnected. Additional POs will so up as open even though all items have been received.

Chris

We'll get it done as soon as possible, Chris. We want the inventory receipt problem to be resolved as quickly as possible.

The previous investigation has been fixed. However, other QuickBooks users are currently experiencing the same issue. That said, our engineers are already aware of the problem and are working on a permanent solution.

I suggest getting in touch with our customer care agents so they can add you to the list of affected users. You'll receive an email with investigation updates once fixed. Proceed with the following steps:

1. Go to this QBDT help link.
2. Select your product and click Continue.
3. Enter your concern in the box and tap Continue.
4. Choose either Chat with us or Have us call you. 
5. Follow the on-screen instructions.

Make sure to contact them within business hours to ensure a swift response.

You might also want to check these links for additional reference in managing your order management, barcode scanning, and cost-tracking effectively in QuickBooks: 

• Track job costs in QuickBooks Desktop
• Take control with Advanced Inventory

I'll be here if you have any other queries about QuickBooks inventory. I'm available to you at all times. Be safe.

The only workaround we have come up with is to receive inventory into a secondary warehouse we just called transit and then pay the bill once the inventory actually arrives we move it from the "transit warehouse" to our actual warehouse in QuickBooks. 

I'm Looking into turning EIR on and want to be sure I'm not opening a can of worms.  Can anyone tell me if this issue has been resolved?  If not it looks like I'm as well off with it not turned on.

Thanks,

Thank you for posting your issue here in the Community, @992.

At this time, our product engineers are still looking for a fix for the issue about Enhanced Inventory Receiving (EIR). 

For you to be notified about the resolution status, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users. To reach them, you can follow the steps below:

1. Open your QuickBooks Desktop company file.
2. Go to the Help menu, then select QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief description of your issue, then select Continue.

Once the issue is fixed, you can now turn on the EIR to utilize the feature.

I'm also adding this article to learn how to organize your transactions: Accounts Payable workflows in QuickBooks Desktop.

Keep me posted if there's anything else you need by commenting below. I'll be around whenever you have additional questions about the EIR and your bills.

This bug basically makes EIR unusable, right?  It was reported in QBE 2021 so two years ago, do they have a schedule for when this will be resolved?  It doesn't seem that the logic is that difficult to figure out.  The main point is to separate AP from accrued AP to be able to reconcile them separately.

Can we get a schedule on when this will be reviewed and fixed?  It doesn't look that complicated and it has been two years since reported...and it does render the EIR option unusable.