Enterprise M&W error dialog to user

Glad to have you here on the Community page, smarthandguy.

I’ll be happy to share some details about the unrecoverable error you encountered in QuickBooks Desktop.

Let me share some possible reasons why you get such an error:

• Missing Windows or QuickBooks updates
• Damage to your data
• Computer issues
• Program code needs repairing

To begin, ensure your QuickBooks Desktop is up to date. Then create a backup of your company file before we can start the troubleshooting steps below.

Then, let's identify how many users are affected as our initial steps. Here's how:

1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
2. Go to the Company menu, then select Users > Set Up Users and Roles.
3. Select Add User, then type the user name and password. Select Next.
4. Note: Do not use the damaged user name.
5. Customize the user as necessary, then select Finish.
6. Go to the File menu, then select Close Company/Logoff.
7. Log in to the company file using the new log-in credential.

If the Admin user is damaged, run the QuickBooks File Doctor from the QuickBooks Tool Hub. This tool helps fix common errors in QuickBooks Desktop.

For additional solutions on fixing error codes, refer to this article: Unrecoverable Error: General Troubleshooting Steps.

Know that the Community is here if you need more help resolving the errors while doing tasks in QuickBooks. Keep safe, and have a wonderful day!

LeizylM    Thank you so much for the response.

An FYI,

1) we have multiple users.. only one gets this "unrecoverable" error dialog.

2) Weve been running verify/rebuild almost every week since db32 was forced on us. Twice in July ....more than the prior year of running QB.

Update; s automatic 

---

@LeizylM wrote:

Glad to have you here on the Community page, smarthandguy.

 

I’ll be happy to share some details about the unrecoverable error you encountered in QuickBooks Desktop.

 

Let me share some possible reasons why you get such an error:

 

• Missing Windows or QuickBooks updates
• Damage to your data
• Computer issues
• Program code needs repairing

 

To begin, ensure your QuickBooks Desktop is up to date. Then create a backup of your company file before we can start the troubleshooting steps below.

 

Then, let's identify how many users are affected as our initial steps. Here's how:

 

1. From the Company menu, select Set Up Users and Passwords > Set Up Users.
2. Go to the Company menu, then select Users > Set Up Users and Roles.
3. Select Add User, then type the user name and password. Select Next.
4. Note: Do not use the damaged user name.
5. Customize the user as necessary, then select Finish.
6. Go to the File menu, then select Close Company/Logoff.
7. Log in to the company file using the new log-in credential.

 

If the Admin user is damaged, run the QuickBooks File Doctor from the QuickBooks Tool Hub. This tool helps fix common errors in QuickBooks Desktop.

 

For additional solutions on fixing error codes, refer to this article: Unrecoverable Error: General Troubleshooting Steps.

 

Know that the Community is here if you need more help resolving the errors while doing tasks in QuickBooks. Keep safe, and have a wonderful day!

---

3)  We've been using the same user roles for about ten years. The user profile in question is a newly created profile. Though it was created using duplication. And elevated to admin staus

4) curious...examining the logs shows entries at 11:45 am on Sunday. When staff is off.

Thanks for the reply

GK

Thanks for getting back to the thread, @smarthandguy. I know how it feels when something isn't working as intended. Rest assured, I'll help you get through this.

Since you've already tried all the troubleshooting processes and still get the same concern. I'd request you to contact our Technical Support team. This way, an agent can do a screen share with you and see the core of the issue. Then, they can also provide you with the information and work-around to help resolve your issue.

Here's how you contact our Desktop support team:
 

1. Click Help at the top menu bar, then select QuickBooks Desktop Help.
2. Select Contact us and then enter that you get Reminder prompts and Continue.
3. Then choose either to Message an Agent or Talk to a Specialist.
   
   

You may check out our support hours when contacting our support to ensure we address your concern on time.

Please let us know if you have additional questions in the comment section. I'll be glad to answer that. Stay safe, and all the best for your business!