Error Codes 110 and 189

I have this same problem. I deleted the paycheque that was corrupted, I then recreated the paycheque but then the back up failed. Am I missing a step?

Thanks for joining the thread, @Melodie 100.

I'm happy to help you figure out if you've missed a step, but first, I need you to clarify something for me. Did you run the verify and rebuild tool after deleting the check? The tool will fix the corrupt data and allow you to recreate it afterward. 

If you've run the tool and are still getting a backup failed message, I recommend sending your payroll data to your Payroll service again. This will resend any missed data and restore the missing data the is causing the error message (Note: don't select send if there are any transactions listed.). Here's how:

1. Navigate to the Employee menu and choose to Send Payroll Data.
2. Check the Items to send box if you have 0 paychecks for $0.00. Pick Send.

After following these steps, you can successfully backup your company file without error. You may find this article helpful in the process: Back up your QuickBooks Desktop company file.

Feel free to hit the reply button if you have any other questions. Best wishes!

I have quickbooks enterprise 2022 and I am unable to delete the paycheck that are causing error 110 and 189. One support person insinuated that it was due to the fact that the paycheck was a direct deposit. After many hours on support line, I was told I need to send my data file off to the backend team to be repaired, which could take 5 to 7 days. Unfortunately that solution is not viable for my business - I can't just stop my business activity for 5 to 7 days. Wondering if there are other solutions out there? 

Thanks,

Laura

Hi there, laurawi.

Thank you for visiting the QuickBooks Community. I can see that things have been challenging for you when trying to delete a paycheck that is causing an error. I'll be sharing troubleshooting steps to ensure you can remove the paycheck smoothly.

To start with, I suggest creating a direct deposit offset payroll item. This item is needed when you recreate missing or voided direct deposit paychecks that are sent to employees' accounts. It is to zero out the net pay amount so that your employee doesn’t get paid again.

Here's how:

1. Go to the Lists menu at the top and choose Payroll Item List.
2. Select the Payroll Item in the lower-left corner and click New.
3. Choose Custom Setup and Next. Then, select Deduction and Next.
4. Enter the payroll item name, for example, "Direct Deposit Offset" and click Next.
5. For Agency for employee-paid liabilities, leave the top two fields blank.
6. In the Liability Account field, select Direct Deposit Liabilities and Next.
7. Set the Tax tracking type to None and select Next. Then, make sure there are no taxes selected and click Next.
8. Set Calculate based on quantity to Neither and select Next.
9. Set Gross vs. Net to net pay and select Next.
10. Leave the Default RateandLimit fields blank and click Finish. 

Once done, open the paycheck that caused the error and go to paycheck detail, unlock the net pay. Then, just make sure to remove the checkbox for Use Direct Deposit and ensure to take note of the taxes, and deductions, and no changes should be made to the amounts. 

After that, add the DD offset item and enter the net pay (negative). That should set the net pay to 0. Then, click Save and back up the company again.

Lastly, you may refer to this article to see steps on how you can run a specific report to view your payroll totals, including employee taxes and contributions: Create a payroll summary report in QuickBooks.

Don't hesitate to click the Reply button below if you have other concerns with payroll. I'm always behind your back, laurawi. Have a great day!

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@laurawi wrote:

Unfortunately that solution is not viable for my business - I can't just stop my business activity for 5 to 7 days. Wondering if there are other solutions out there? 

@laurawi 

You can ask Support to check and fix your file for free but it takes time. Another option, purchase a 3rd party file repair service to check your file. If the error is fixable, it may take up to 48 hours to resolve, including weekends.

This did not work for me. After following the instructions I can get the Net Pay to 0.00 but cannot save the paycheck.

I could get the net pay to 0.00 following the directions but could not save the paycheck.

I appreciate you for joining the thread, @rdaigle2.

Since you mentioned that you tried the steps outlined above and nothing worked, I'd suggest contacting our Customer Care Support this time. They'll be able to see if there's a reason for this unusual behavior this way. They also have the tools needed to securely examine your account if necessary.

Here's how you can contact support:

1. Open QuickBooks.
2. Go to Help, then select Contact us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account, click Continue, and then Continue with my account. 
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select either chat with us or Have us call you.

I'll also add this article for more information on the newest release of QuickBooks 2021 and how you can use them to benefit your business: What's new in QuickBooks 2021.

You can visit this article to learn how to customize any report: Customize reports in QuickBooks Desktop.

The Community always welcomes you for further inquiries with regard to your paychecks. Have a great day ahead!

I just upgraded to Enterprise 2023 desktop.

I've been having the same problem with 110 and 189. I've tried file doctor, verify and rebuild, and even your steps for adding the direct deposit liability to zero out the check. (Also took a screenshot so I had exact deduction amounts to refer if necessary.)

I'm now getting an error message "You must specify a payroll item". When I select his salary, I keep getting the same error. I cannot unlock to make the DD liability to zero it out. And scrolling through the "Earnings" there are entries that I know nothing about. They are 3,609.24 then -3609.24 3 times. There's no item name, when I click on any of them, I get the specify a payroll item error. That is not his salary and I don't know where it came from. And I can't unlock it to delete it.

I've read in an earlier thread to delete the entire paycheck. Is that what I need to do? 

After over an hour on the phone with support, they also told me to send them a copy and wait 5-7 days for a response. I, too, cannot wait that long. 

Please advise on what I can and should do next. Thanks in advance.

I understand that this has been challenging for you. I also appreciate the extensive efforts you've made to resolve the error.

Removing the corrupted paycheck could help isolate the issue. However, please keep in mind that direct deposit transactions can only be voided, not deleted. Remember to exercise caution when performing this procedure. Consider consulting your bookkeeper first before making any major changes since it will affect your financial reports. You can follow the steps provided by my colleague, ReymondO, above.

Given that you've already attempted to verify/rebuild your file, run QB File Doctor, and unlock the paycheck without success, this issue requires further investigation from our Technical Support Team. They have access to specialized tools that can thoroughly scan and repair your file for any damages.

I know that waiting can be frustrating, but it's important to ensure the accuracy and integrity of your company data. Since you need immediate assistance, you'll want to reach out to our representative again and explain the urgency of your situation. They can review your case and check if the process can be expedited.

1. Go to the Help menu.
2. Choose QuickBooks Desktop Help/Contact Us.
3. Click Contact Us, then enter a brief description of your issue.
4. Tap Continue, then follow the onscreen instructions to sign into your Intuit account.
5. Select to chat with us or Have us call you.

Finally, I'm adding these articles to know what to do when you encounter unexpected behaviors upon backing up your data and running payroll:

• Fixing common payroll error message
• Resolving backup company file problems

Feel welcome to ask if you have further questions or need help with any other areas of the program. I'm always here to provide answers. Thank you for visiting us here!

Thank you for your swift response. I only have a CPA and he's great at that, but not the ins and outs of payroll lol!

Since it's from 2020, I'm hoping it won't matter much. If I do delete it, I can go back in and recreate it using the direct deposit liability and set it to zero. If that doesn't work, I'll contact tech support as you suggested.

Have a great weekend. 

Jenn

Are you suggesting that all paychecks from 2009 be deleted?

Hi there, KSack.

Thanks for joining this conversation.

If you are encountering the same error codes, then indeed, you will need to delete the paychecks specified in the error in order to resolve this issue.

Once done, proceed with running the Verify Data Utility Tool to double-check if you're still having the same error message. You can follow the detailed steps shared by my colleague ReymondO above for further guidance with the process.

To learn more about what to do if you can't restore the backup copy of your QuickBooks Desktop (QBDT) company file, consider checking out this article: Fix backup company file issues in QuickBooks Desktop.

Please let me know if you have follow-up questions about this or anything else. I'm more than happy to answer them. Take care.

Thanks, Fritz

I just voided the paycheck in question and still have Error 189. It states: 

It did fix 3 other errors but not this one. What do I do now? And I cannot create an authentic backup without errors.

Thank you again.

Jenn

Fritz: I followed the directions from above and voided the paycheck that was causing the errors. When I verified/rebuilt, I got this...

Error 189 

Details: Type: paycheck, Paycheck: Txn # XXXX on 05/08/2020, doc#:'DD1557', PO#:'', last edited by '', Distrib , accnt: Payroll Liabilities , $: 0.00 , Employee name: XXXX.

I don't know what to do now. Please help.

Welcome back to the thread, DBsPlumbing. I appreciate you for performing the steps shared above to fix the error you've encountered. I can also see how important it is to back up your file without unexpected behaviors. Let's perform another troubleshooting step to resolve the 189 and ensure you can utilize the QuickBooks Desktop feature smoothly.

Since verifying and rebuilding your data still shows the same error, I recommend using Auto Data Recovery in QBDT to fix your company file. It can fix errors the Rebuild Data Utility tool can't. To start with, recover recent transactions using the original.TLG file with .QBW.adr file.

Here's how:

1. Create a new folder on your Desktop named QBTest.
2. Open the folder where the company file is saved.
3. Check the location of the company file on the Product Information screen and No Company Open Window.
4. Look for the .tlg file in your company file's folder. It has the same name as your company file.
5. Show file extensions
6. If you cannot identify the .tlg file, perform the details below to show file extensions:

1. To open File Explorer press Windows+E on your keyboard.
2. Select Organize, then choose Folder and search options.
3. Select Hide extensions for known file types.
4. Select Apply, then OK.

Once done, you can open this article to see additional steps to be performed: Recover lost data with QuickBooks Auto Data Recovery. 

Lastly, refer to this article to see steps on how to restore your backup company file and fix issues that you might encounter in performing the process: Fix backup company file issues in QuickBooks Desktop.

Don't hesitate to add a comment below if you have additional concerns related to managing your data in QBDT, DBsPlumbing. I'm always around to help. Have a great day!

@DBsPlumbing 

Try running the Condense Data utility to be sure. If the tool can't condense anything, your file is corrupt. Chat Support and ask them to repair your file. Another option, you can get a second opinion from a third-party service provider.