cancel
Showing results for 
Search instead for 
Did you mean: 
TerriE1
Level 1

Error Codes 110 and 189

I have QuickBooks 2019 Premier Desktop.  Every time I try to backup QuickBooks, I receive error code 110 and error code 189.  They are related to a payroll check that was written in 2009!!  Any suggestions on how to correct these codes?

Solved
Best answer April 28, 2020

Best Answers
ReymondO
QuickBooks Team

Error Codes 110 and 189

Allow me to lend you a hand in fixing this error, @TerriE1.

 

The error codes that you're getting with might came from the corrupted or damaged paychecks that were created in 2009. We can fix this by deleting these paychecks. Then, run the Verify Data Utility Tool to check if you're still getting the same error. 

 

Please take note that before you delete them, let's take screenshots of these paychecks first. This way, we can recreate and include them to your backup.


Here's how you can delete your paychecks:
 

  1. Go to Employees menu and select Edit/Void Paychecks.
  2. Adjust the dates at the top of the Edit/Void Paychecks screen.
  3. Double-click on the paycheck you want to delete, then click the Delete button.
  4. Click OK to confirm.

 

Then, you can now run the Verify Data Utility tool. Just follow these steps:

 

  1. Click Window and select Close all.
  2. Choose File, then select Utilities.
  3. Click Verify Data.

 

Once done, you can recreate them and back up your QuickBooks Desktop (QBDT) company file.

 

In case you're getting an error message again in the future when creating a backup, you can follow the recommended steps provided in this article to fix it: Fix backup company file issues in QBDT.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

View solution in original post

3 Comments 3
ReymondO
QuickBooks Team

Error Codes 110 and 189

Allow me to lend you a hand in fixing this error, @TerriE1.

 

The error codes that you're getting with might came from the corrupted or damaged paychecks that were created in 2009. We can fix this by deleting these paychecks. Then, run the Verify Data Utility Tool to check if you're still getting the same error. 

 

Please take note that before you delete them, let's take screenshots of these paychecks first. This way, we can recreate and include them to your backup.


Here's how you can delete your paychecks:
 

  1. Go to Employees menu and select Edit/Void Paychecks.
  2. Adjust the dates at the top of the Edit/Void Paychecks screen.
  3. Double-click on the paycheck you want to delete, then click the Delete button.
  4. Click OK to confirm.

 

Then, you can now run the Verify Data Utility tool. Just follow these steps:

 

  1. Click Window and select Close all.
  2. Choose File, then select Utilities.
  3. Click Verify Data.

 

Once done, you can recreate them and back up your QuickBooks Desktop (QBDT) company file.

 

In case you're getting an error message again in the future when creating a backup, you can follow the recommended steps provided in this article to fix it: Fix backup company file issues in QBDT.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Melodie 100
Level 1

Error Codes 110 and 189

I have this same problem. I deleted the paycheque that was corrupted, I then recreated the paycheque but then the back up failed. Am I missing a step?

Anna S
QuickBooks Team

Error Codes 110 and 189

Thanks for joining the thread, @Melodie 100.

 

I'm happy to help you figure out if you've missed a step, but first, I need you to clarify something for me. Did you run the verify and rebuild tool after deleting the check? The tool will fix the corrupt data and allow you to recreate it afterward. 

 

If you've run the tool and are still getting a backup failed message, I recommend sending your payroll data to your Payroll service again. This will resend any missed data and restore the missing data the is causing the error message (Note: don't select send if there are any transactions listed.). Here's how:

 

  1. Navigate to the Employee menu and choose to Send Payroll Data.
  2. Check the Items to send box if you have 0 paychecks for $0.00. Pick Send.

 

After following these steps, you can successfully backup your company file without error. You may find this article helpful in the process: Back up your QuickBooks Desktop company file.

 

Feel free to hit the reply button if you have any other questions. Best wishes!

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up