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whighfill
Level 1

Error Failed to add journal entry for Bounced Check Txn

I am trying to use the Record Bounced Check feature on a customer payment (go to the Received Payments, at top is Record Bounced Check).  Everything goes fine until I hit Finish, then I get a Warning screen popup that says "Error  Failed to add journal entry for Bounced Check Txn".  At that point, the Record Bounced Check feature is grayed out on the Receive Payments page, presumably because the program thinks you've already bounced it, but there is no record in the bank account recorded.  I have tried deleting the original deposit, then deleting the received payment and starting over, and I get the same result.  

 

By the way, I have tried to type in the error code that I receive, but this website removes it.  It might think it is a phone number or something.  The error code is 10 digits long, starts with 214, then has 720 followed by 7920

4 Comments 4
Candice C
QuickBooks Team

Error Failed to add journal entry for Bounced Check Txn

Good Morning, @whighfill

 

Let's work together and get this resolved. The description of this error when trying to record a bounced check simulates data damage within the product. Don't worry. You've come to the right place, and I've got the tools to help. 

 

We're going to do a basic troubleshooting step to help check and resolve data damage. The tool is called, Verify and Rebuild Data. It only takes a few easy steps, so just follow along. 

 

Verify Data

 

  1. Go to the File menu. 
  2. Hover over Utilities and select Verify Data

 

Rebuild Data

 

  1. Go through steps 1-2, but select Rebuild Data instead of "Verify Data." 
  2. Hit OK when prompted to back up your company file. A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
  3. Pick where you'd like to save your backup and then choose OK at the bottom of the window. 
  4. The Rebuild will start as soon as the backup is finished. 
  5. Click OK when you get the message "Rebuild has completed."

 

In the meantime, you can manually record a bounced check to workaround the grayed out feature. Here's how: 

 

Manually record bounced check

 

  1. Create an item and income account for tracking bounced checks and their associate's charges. Important: This only needs to be set up once, if you've done this before, proceed to step 2.
  2. Create a journal entry to reverse the original payment.
  3. Switch the payment for the invoice to the reversing journal entry.
  4. (Optional) Resend open invoice.

For more detailed instructions and visuals, you can check out this link about a bounced check from customers

 

Let me know if this helps. I want to ensure that you get this resolved as soon as possible. I'll be waiting for your response. 

whighfill
Level 1

Error Failed to add journal entry for Bounced Check Txn

Verify data found no problems.  I went through Rebuild data, and there were 4 errors that couldn't be fixed, all four read "QBDBPF Log File monitor Service not running locally".  Hardly seems related to the issue at hand.  When I redo all the steps for recording this bounced check (after deleting the deposit and deleting the payment, then re-entering the payment, record the deposit, and go to "Record Bounced Check"), I STILL get the exact same error.  

whighfill
Level 1

Error Failed to add journal entry for Bounced Check Txn

After 1.5 hours on the phone with customer support, they at least fixed the QBDBPF errors I was getting when rebuild data.  Now, no errors when I rebuild data.  However, I STILL get the same error when I try to record a bounced check.  

IntuitLily
Moderator

Error Failed to add journal entry for Bounced Check Txn

I appreciate the updates you've provided, @whighfill.

 

I've also checked if there are any reported issues about this error. However, we haven't received any investigation.

 

What you can do in the meantime is to record this manually. It may be a long process compared to the steps you've taken, but this will let us check if this has something to with the Record Bounced Check tab. Please check this link and proceed to Option 2: Manually record bounced check.

 

For additional troubleshooting, you can try checking your sample company file and record a sample bounced check from there. If you're able to use the feature without any errors, you can go back to your company file and attempt another troubleshooting using the QuickBooks File Doctor

 

Know that I'm always here if you need anything else. I'm just a post away. Take care and have a good one. 

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