cancel
Showing results for 
Search instead for 
Did you mean: 
cmenard2002
Level 1

Fees

Intuit QB Payroll Monthly Per Employee Fee Usage Fee??  What is this for?  I paid for the yearly subscription.

7 Comments
BettyJaneB
QuickBooks Team

Fees

Glad to have you here, @cmenard2002.

 

Allow me to help share some information about the employee usage fee for your payroll service.

 

On top of your annual payroll subscription fee, we have the employee usage fee. This is a monthly processing fee for your employees' transactions. The $2 dollar usage fee is per employee and it is a fixed amount regardless of how many paychecks you are going to create in a month. For example, you created a paycheck for 5 of your employees for the month of March, therefore you'll be charged for $10 for the employee usage fee.

 

To learn more about the QuickBooks Payroll Services, please check out this link: QuickBooks Payroll Services and Features for QuickBooks Desktop.

 

Also, to better discuss this matter with you, I'd suggest getting in touch with our Customer Care Team. They have the tools to check on your account and provide you with more details about this concern.

 

This should get you moving today.

 

Feel free to reach back out to me should you need anything else about payroll fees. I want to ensure you're taken care of. Have nice day ahead.

RD2018
Level 2

Fees

How can I get an invoice for this fee?  I would like to have a receipt to go with my credit card statement.

My credit card is charged at least 2.13 per month or more depending on number of employees I pay. 

I have look online but can't find anyway to print something off that shows this charge.

Thank you.

Judy Davis

Rob's Refrigeration

JanyRoseB
QuickBooks Team

Fees

Thanks for joining this thread, @RD2018.

 

You should be able to receive the invoice for usage fee if you're the Master Admin on your company file.

 

If you're not able to receive an email from Intuit, it might be caused by any of the following:

  • The email was moved to your Junk or Spam folder.
  • You use a custom email domain (example: johndoe@mycompany.com) or an email client (Outlook, Exchange, AOL, Thunderbird, etc.).
  •  Your internet service or domain provider blocks the QuickBooks Payments email address.

To find out what to do if you can't receive any emails, you can check this article: Unable to receive Intuit email

 

You can also contact our QuickBooks Desktop Support Team they have additional tools to pull up your account in a secure environment and further assists you in printing credit card statements for the usage fee. 

 

Here's how to contact our customer support:

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel. 
  3. In order to route you to the correct support expert, we need to know what type of question you have.
  4. Click Continue.
  5. We’ll provide you a few options. You choose which one is best for you.

Please know that I'm just a post away if you have any other questions about the usage fee. Have a good day ahead! 

L4100
Level 1

Fees

The question was the customer pays a QB Payroll monthly usage fee and an Annual Fee, why? You answered regarding the monthly fee however, not the annual fee.  Its my understanding the monthly fee is what we are charged per employee for payroll.  And the Annual fee is what we pay to process our payroll taxes or have questions regarding payroll I believe.  Correct me if I'm wrong.  I feel the annual fee is way to much! Our organization is in search of another program.  We have been using QB for decades.  However, there annual is almost $500, ridiculous!

Emily M
QuickBooks Team

Fees

We’re glad to have you here in the Community, @L4100.

 

To ensure you get the support you need in regard to the annual payroll fee, I’m happy to provide you further information. It’s easy to make sure the employees get paid on time. You’ll just enter the hours and we’ll do the rest for you. You’ll get reminders from us so your taxes and forms are on time. You may file your forms and pay taxes electronically.

 

For annual subscribers, Intuit sends notices 45 days prior to the renewal date. The increasing of the pricing is to reflect the value of the offering which includes features like the after the fact payroll, full QuickBooks integration, fast client-ready reports, automatic tax calculations, and easy tax forms processing.

 

For more information about QuickBooks payroll pricing, you can visit this article:

https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-subscriptions/accountants-intuit-enh...

 

Let me know if you have other questions. I’m here to lend a helping hand. I hope you have a great evening.

Emma123
Level 1

Fees

I have not been able to reach a person.  Called several times and only refers me to "help".  Ridiculous!!  I am looking for credit for the month of May and June credits ($80). There was no payroll due to c19.  Please credit my account or call me since I cannot call you. (REMOVED).  Thank you!

Debbra Malchow

Emily's Cookies and Cakes, Inc.

IamjuViel
QuickBooks Team

Fees

Hello, @Emma123.

 

You can chat or set a callback with our Payroll Support team.

 

Here are the steps to contact support:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
    undefined

 

Our dedicated Phone Support team will contact you to help check your billing information and verify the charge on your debit card. They can also assist you in submitting a Refund Request Form to our billing department once confirmed it's unauthorized. 

 

Also, you can chat with a specialist through here:

Just a heads-up, the operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Feel free to comment below if you have further questions. I would appreciate the opportunity to help you with your concerns.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us