I am new to FAM. I have been able to syn QB to FAM and have my fixed assets defined in FAM. I can get the depreciation projections. When I select post journal entries, I see the depreciation expense account and the accum depreciation account and am asked for the debit and credit. I do not get the option of posting the journal as it is greyed out. When I preview the journal entry, the account number field is blank. How to resolve?
I've got you covered, @CVM.
One of the possible reasons why the Account number field is blank is that the option isn't turned on. Let's enable the account number feature to resolve it. Here's how:
Once done, you also want to make sure you've entered an account number when setting up the Fixed Asset Manager. This way, the account number will show when you preview the journal entry. For more guidance, feel free to check out this article: Set up Fixed Asset Manager (FAM).
Just in case you encounter errors in Fixed Asset Manager (FAM) in the future, you can read this article to learn how to fix it: Resolve errors or unexpected results in Fixed Asset Manager (FAM).
Should you need further assistance with Fixed Asset Manager, I'm still open to your replies. Have a good one, @CVM.
I verified the 'use account numbers' was checked. I had followed the instructions when I set up FAM. I printed out your recommended article on resolving errors. I made sure the accumulated depreciation in QB = the FAM balance, since I was moving from QB 2019 pro to 2022 premier accountant. Finally, I started all over with the upgrade. I received a server busy error message. I selected try again and it seemed to resolve. Asset information updates to and from QB. It's just the deprecation journals that won't work, which is a problem because this is the most important feature.
Thanks for following up with the Community, CVM. I appreciate you performing Mark_R's recommended troubleshooting and detailing some of the other things you've tried.
Since your option to post journal entries is still greyed out with a blank account number, I'd recommend using our Verify Data feature to see if anything needs to be rebuilt.
After verification is complete, you'll see one of a few possible messages. I've listed each of them and their meanings:
If your Verify/Rebuild Data utilities didn't solve the issue, you can get in touch with our Customer Care Team so they can conduct further research:
They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary. Be sure to review their support hours so you'll know when agents are available.
I'll be here to help if there's any questions. Have a wonderful day!
I tried all of your suggestions, including calling support. Unfortunately, I tried calling support last. It turns out there were known problems with FAM in QB2022. Intuit is releasing fixes in its updates in the next day or two.
I am having the same issue! Any updates on this. I still cant post any entries.
Thanks for getting back to us in Community, @Andrew909. I'm here to point you in the right direction for contacting support to sort out this issue with your journal entries in QuickBooks Desktop.
Since the issue persists on your end, I’d suggest reaching out to our QuickBooks Desktop Support team again. They have the tools to pull up your account in a secure environment and will provide assistance with your concern about the blank journal entries.
In the meantime, I'm adding these articles to help you manage journal entries in QBDT:
Please feel free to get in touch with me here if you have any additional questions about journal entries in QBDT. The Community always has your back. Have a great day!
I tried creating the journal entries as Carneil indicates below. This did nothing. I recommend requesting the updates found in the help menu or calling support.
Thanks for getting back to me so quickly.
To be blunt, my experience calling support has been a dead end for a couple of weeks now. If we are both facing the same issue, it could be something that Quickbooks will need to patch soon. Wish you the best.
Thanks for getting back to us, @Andrew909.
This issue is resolved in the latest update. If you're still experiencing this issue, let's do these troubleshooting steps below:
For future reference, read through this article to learn more about resolving errors or unexpected results in Fixed Asset Manager (FAM).
Leave a comment below if you have any follow-up questions. I'll get back to you right away.
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