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Join nowIs it charged for 2x regular rate or else?
Yeah same date 2 time same fee
Yeah same date twice the same fee
Thanks for getting back to us, @userstevenbelzil.
Checking the charges that you're getting requires pulling up your account, which we can't do here in the Community space for security purposes.
I highly suggest contacting our Support team. They have tools that can pull your account in a secure environment and check why you're charged twice. They're also able to process a refund for you.
Here's how to reach them:
For tips and other resources, I recommend visiting our website for reference: Self-help articles.
Please let me know if you have any other questions in the comment below. I want to make sure everything is taken care of for you. I'll be here to assist. Have a wonderful day!
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