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toodarkmotorspor
Level 1

How do I connect my QB reader to my desktop mac quickbooks?

I am using the downloaded version of quickbooks and need to connect my chip/magstrip reader to my account so I can take payements on my computer.
4 Comments 4
Tori B
QuickBooks Team

How do I connect my QB reader to my desktop mac quickbooks?

Good evening, @toodarkmotorspor

 

Thanks for reaching out to the Community for support. I'm happy to help you connect your card reader to your account, so you can take payments on your computer. 

 

Connecting the card reader and using it, is easy as 1,2,3. I've included the steps below to get you started. One thing to take note of when using your card reader is the card reader must be plugged directly into the computer that will be accepting payments. 

 

1. Plug in the device to the computer processing credit cards through an Intuit QuickBooks payments account.
2. Open and log in to the application that will be processing credit cards.
3. Once a payment type is chosen, make sure the process credit card checkbox has a Checkmark. Then swipe the card.
4. When prompted, swipe the card, and the information will populate in the payment fields.
5. Enter the payment amount, also any additional information and submit the transaction for processing to complete the process.

 

You can see further details in Install and use the USB Magtek card reader

 

Additionally, I'm including an article that covers all you need to know about processing payments. This way, you'll be a pro before you know it when it comes to processing a payment in QuickBooks. 

 

That should do the trick! Please let me know if you have any questions or concerns. I'll be here every step of the way. Feel free to reach out to the Community any time you need a helping hand. Take care! 

 

 

toodarkmotorspor
Level 1

How do I connect my QB reader to my desktop mac quickbooks?

Followed instructions exactly and it's not reading the reader. It does now swipe when I have the process card checked or unchecked. I can't click the swipe icon to have it read the reader. I don't understand what I could be doing wrong or why it's not reading.

toodarkmotorspor
Level 1

How do I connect my QB reader to my desktop mac quickbooks?

This isn't working. I do it exactly as instructed. Reader is plugged straight into the computer. I tried it with the box checked and unchecked and it won't read. The light was blinking blue so I think that means it's on... But nothing...

KlentB
Moderator

How do I connect my QB reader to my desktop mac quickbooks?

 

Hi toodarkmotorspor,

 

I appreciate all the efforts that you've exhausted just to get your card reader connected.

 

At this time, I recommend getting in touch with our technical supports. This way, we'll be able to pull up your account in a secure environment and set up the reader for you. You can connect with us through his link: Contact Payments Support.

 

I also encourage checking out our support hours first to ensure that we address your concerns on time. Once connected, you can read this article to be guided in using the USB Magtek card reader with your QuickBooks payments account.

 

Additionally, here are some articles that you can read to help manage your customer payments in QuickBooks Dekstop:

 

If I can be of any other help, please don't hesitate to add a comment below. I'll always have your back.

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