How is a payment listed on a customers bank statement

@JessT 

Oh I will submit feedback, I do that a lot since I also beta test for Quickbooks.  My whole thing is, we just started a new business (my 4th one) and I am trying to put information on the website about payments, just so the  customers know what to be looking for (besides the dollar amount), so that is the info I needed.

Thanks

Good Morning, @cdhodgdon. 

This isn't the impression I want to leave you with. I strive to provide the best possible support for you. My colleague is correct about what your customer will see when the payment has been taken out of their account. It will show as Intuit Pymt Soln Acct Fee. Here are a few articles that can come in handy for your website: 

• Common questions about payments deposits in QuickBooks Online

• What are the fees for QuickBooks Payments

• QuickBooks Payments 

If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Take care!

@Candice C 

There was really nothing wrong with what @JessT  stated, that is actually the answer I was looking for.  I just wanted to know for sure, if I told a customer "you will see XYZ on your bank statement" that I had the correct information for what XYZ would be.  

I actually have been using QuickBook payments for a long time for another business, but I never thought about what it said on the customers bank statement.  This new company deals with a more specific clientele, a little more on the high side of life and I just wanted to be able to tell them what they might see on their bank statement.

I personally have no worries on fees and such, since I have been using since back when it was Intuit Payment Network, I think was the original name.  But thank you both for the information.

Has this been addressed yet? Is there a way to now change what appears on my customers bank statement when they are charged by me through QB?

Hello, trophytx. 

As of this moment, your customer's payment will still display as Intuit Pymt Soln Acct Fee in their accounts.  

Know that our product developers are continuously working to improve our product's feature to meet your needs and run your business more efficiently. We’ve made a number of enhancements to QuickBooks in the past few months, so I suggest checking back to our websites for more updates and announcements. 

Here's the link for your reference: https://quickbooks.intuit.com/blog/news/.

I'll also update you in this thread once this feature becomes available.   

I wish you the best of luck with your business. Please know the Community always has your back if you have any other questions. Stay safe and healthy.

Is this still accurate — "Your customer's payment to your invoices will show as Intuit Pymt Soln Acct Fee in their statements"?

Thanks.

It's accurate, jp2022.

As of right now, there haven't been any changes yet. Your customer will still see Intuit Pymt Soln Acct Fee on their bank statement, which indicates the transaction fee for using the Intuit payment service.

I encourage you to visit this page to view the latest information and updates: The QuickBooks Blog.

If you want to understand more about QuickBooks Payment, you may read the following articles below: 

• Common questions about payments deposits in QuickBooks Online
• Understand your credit card processing statement
• What are the fees for QuickBooks Payments?

Should you have additional questions, don't hesitate to leave a comment below. I'm always right here to help.

Is this the same for when you charge a customer via ach?

Same question as above: does it show the same way on the customer’s statement if they pay online?

I’m glad to have you here, @JayBook.

Yes, you’re correct! The same as my colleagues mentioned in this thread, your customers will still see Intuit Pymt Soln Acct Fee on their bank statement regardless if they pay online.

Also, since our product engineers handle product changes internally, we are unable to disclose any updates at this time regarding their efforts. However, we also want to comprehend what business owners need. I, therefore, advise giving our product engineers your feedback. They will be informed of the qualities required by business owners in this way.

For QuickBooks Online, you can follow the steps below:

1. Go to the Gear icon.
2. Select Feedback.
3. Enter a brief description of your product suggestion.
4. Click Next to submit feedback.

Here’s how you can do that in QuickBooks Desktop:

1. Click the Help menu located at the top.
2. Choose to Send Feedback Online then click Product Suggestion.
3. Type in your feedback or feature request.
4. Click the Send Feedback button.

With that, you may access our Feedback forum to see how your feature request is progressing. The more requests we get for it, the more likely it is that this will be included in future improvements.

Feel free to comment if you have more concerns about the customer payments interface. I’m here to assist you further. Stay safe!

    I just had a customer charge me back over $600.00 plus I was hit with a fee since they did not recognize the charge on their statement as my business. I have spoken to the customer , and they are trying to reverse the process but its not that easy. The money has been debited from my account and may not be returned for up to 90 days...Please get this fixed , I just assumed that my business name was somewhere in the description of the charge until this happened...

We appreciate you for bringing this to our attention, Kens. I've come to ensure chargebacks on your account are taken care of.

As we aim to provide an improved product experience to all business users, please know that this isn't the experience we want you to have. Since managing these charges is best handled with our payments support team, we recommend contacting one of our expert representatives to help review your account charges and provide additional guidance in processing these fees.

Here's how to reach them:

1. Go to this link: Contact Us.
2. Enter the necessary information and a description of your concern.
3. Then, click Start Chat.

Moreover, you may want to visit this guide to help you submit disputes and retrieval requests: Handle chargebacks and retrieval requests for QuickBooks Payments.

We'll keep an eye on this thread for any additional queries you may have when managing charges in your account. Please don't hesitate to leave a reply below. Keep safe!

The company I am working for has received many payments from Intuit, but all that shows on the bank statement is "intuit XXXXXXXX" and 8 numbers.  I have no idea who these payments are from so we are not able to apply them to customer's accounts.  How can I find out what company/invoices they are paying for?  Even just the company - we have nothing to go by.

Hello there, Dar16.

Thank you for posting in the Community. When you received the payment, did you send an invoice link for the payment option?

Once it's linked to QuickBooks Online, it will applied automatically to the invoice. Let me show you another way to locate the customer and identify their payment method.

Let me guide you on how to locate the customer's payment information using the Merchant Service Center.

Here's how:

1. Log in to the Merchant service center.
2. Go to Activity & Reports.
3. Click Transactions or Deposits.

Find the deposits from Intuit based on the date and amount matching your bank statement. Click on the deposit to view the individual payments that make up that deposit. The payment details should show the customer name and invoice number(s) to which the payment was applied.

To learn more about the process, check out this article: Access and manage your QuickBooks Payments account.

As always, you can visit this link on how to reconcile an account in QuickBooks Online if you need tips and related articles in the future. 

Let me know how it goes. I want to make sure this is resolved, and I'll be right here if you need anything else. Have a lovely day!

Is there any update on this answer or is it still "Intuit Pymt Soln Acct Fee"? 

Is there any update on this answer or is it still "Intuit Pymt Soln Acct Fee"? 

Hi there, Bilbo239! 

Currently, payments from your customers appear on their bank statements labeled as "Intuit Pymt Soln Acct Fee." If you’d like your business name to be more clearly visible on these statements, I suggest submitting feedback. This way, our product engineers can recognize this need and potentially incorporate it in future updates.

For QuickBooks Online, you can use the following steps:

1. Click on the gear icon at the top-right corner of the screen.
2. Select Feedback.
3. Provide a short description of your product suggestion.
4. Hit Next to submit your feedback.

Here’s how to do it in QuickBooks Desktop:

1. Access the Help menu at the top.
2. Choose "Send Feedback Online" and then select "Product Suggestion."
3. Enter your feedback or feature request.
4. Click the Send Feedback button.

I'll share this article for additional information on QuickBooks Payments deposits: Common questions about QuickBooks Payments deposits in QuickBooks Online.

Additionally, don't hesitate to explore our help articles to access valuable resources while using QuickBooks.

Let me know if you have other questions about anything QuickBooks-related. I'll be right here ready to answer them and address your concerns. Take care, Bilbo239!