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cdhodgdon
Level 3

How is a payment listed on a customers bank statement

I am updating our website(s) and looking for some information to put on our accepted payments page.  I am trying to figure out what shows up on my customers bank or credit card statement for their transaction.  Like does it show Intuit* Business Name or what?

 

I know that Square shows up on their bank records as SQ* Business Name.  I am using Quickbooks Premier 2020 Desktop version and my invoice are sent using Outlook and it includes a pay link that they use.  I just want to know what shows on their bank statement when the charge shows up.

Thanks in advance. 

Solved
Best answer April 16, 2020

Best Answers
JessT
Moderator

How is a payment listed on a customers bank statement

Hello cdhodgdon!

 

Your customer's payment to your invoices will show as Intuit Pymt Soln Acct Fee in their statements. At the moment, we're unable to change this description.

 

I know it would look better if your business name is attached to the description. You can submit feedback by going to the Gear icon and choosing Feedback.

 

We're just right here if you have other questions in mind.

 

Have a great weekend!

View solution in original post

13 Comments 13
JessT
Moderator

How is a payment listed on a customers bank statement

Hello cdhodgdon!

 

Your customer's payment to your invoices will show as Intuit Pymt Soln Acct Fee in their statements. At the moment, we're unable to change this description.

 

I know it would look better if your business name is attached to the description. You can submit feedback by going to the Gear icon and choosing Feedback.

 

We're just right here if you have other questions in mind.

 

Have a great weekend!

cdhodgdon
Level 3

How is a payment listed on a customers bank statement

@JessT 

 

Oh I will submit feedback, I do that a lot since I also beta test for Quickbooks.  My whole thing is, we just started a new business (my 4th one) and I am trying to put information on the website about payments, just so the  customers know what to be looking for (besides the dollar amount), so that is the info I needed.

 

Thanks

Candice C
QuickBooks Team

How is a payment listed on a customers bank statement

Good Morning, @cdhodgdon

 

This isn't the impression I want to leave you with. I strive to provide the best possible support for you. My colleague is correct about what your customer will see when the payment has been taken out of their account. It will show as Intuit Pymt Soln Acct Fee. Here are a few articles that can come in handy for your website: 

 

 

If you have any other questions, feel free to ask. I'm always here to lend a helping hand. Take care!

cdhodgdon
Level 3

How is a payment listed on a customers bank statement

@Candice C 

 

There was really nothing wrong with what @JessT  stated, that is actually the answer I was looking for.  I just wanted to know for sure, if I told a customer "you will see XYZ on your bank statement" that I had the correct information for what XYZ would be.  

I actually have been using QuickBook payments for a long time for another business, but I never thought about what it said on the customers bank statement.  This new company deals with a more specific clientele, a little more on the high side of life and I just wanted to be able to tell them what they might see on their bank statement.

 

I personally have no worries on fees and such, since I have been using since back when it was Intuit Payment Network, I think was the original name.  But thank you both for the information.

trophytx
Level 1

How is a payment listed on a customers bank statement

Has this been addressed yet? Is there a way to now change what appears on my customers bank statement when they are charged by me through QB?

AileneA
QuickBooks Team

How is a payment listed on a customers bank statement

Hello, trophytx. 

 

As of this moment, your customer's payment will still display as Intuit Pymt Soln Acct Fee in their accounts.  

 

Know that our product developers are continuously working to improve our product's feature to meet your needs and run your business more efficiently. We’ve made a number of enhancements to QuickBooks in the past few months, so I suggest checking back to our websites for more updates and announcements. 

 

Here's the link for your reference: https://quickbooks.intuit.com/blog/news/.

 

I'll also update you in this thread once this feature becomes available.   

 

I wish you the best of luck with your business. Please know the Community always has your back if you have any other questions. Stay safe and healthy.

 

pk_2022
Level 1

How is a payment listed on a customers bank statement

Is this still accurate — "Your customer's payment to your invoices will show as Intuit Pymt Soln Acct Fee in their statements"?

Thanks.

Giovann_G
Moderator

How is a payment listed on a customers bank statement

It's accurate, jp2022.

 

As of right now, there haven't been any changes yet. Your customer will still see Intuit Pymt Soln Acct Fee on their bank statement, which indicates the transaction fee for using the Intuit payment service.

 

I encourage you to visit this page to view the latest information and updates: The QuickBooks Blog.

 

If you want to understand more about QuickBooks Payment, you may read the following articles below: 

 

 

Should you have additional questions, don't hesitate to leave a comment below. I'm always right here to help.

jtwork01
Level 1

How is a payment listed on a customers bank statement

Is this the same for when you charge a customer via ach?

JayBook
Level 2

How is a payment listed on a customers bank statement

Same question as above: does it show the same way on the customer’s statement if they pay online?

RoseJillB
QuickBooks Team

How is a payment listed on a customers bank statement

I’m glad to have you here, @JayBook.

 

Yes, you’re correct! The same as my colleagues mentioned in this thread, your customers will still see Intuit Pymt Soln Acct Fee on their bank statement regardless if they pay online.

 

Also, since our product engineers handle product changes internally, we are unable to disclose any updates at this time regarding their efforts. However, we also want to comprehend what business owners need. I, therefore, advise giving our product engineers your feedback. They will be informed of the qualities required by business owners in this way.

 

For QuickBooks Online, you can follow the steps below:

 

  1. Go to the Gear icon.
  2. Select Feedback.
  3. Enter a brief description of your product suggestion.
  4. Click Next to submit feedback.

 

Here’s how you can do that in QuickBooks Desktop:

 

  1. Click the Help menu located at the top.
  2. Choose to Send Feedback Online then click Product Suggestion.
  3. Type in your feedback or feature request.
  4. Click the Send Feedback button.

 

With that, you may access our Feedback forum to see how your feature request is progressing. The more requests we get for it, the more likely it is that this will be included in future improvements.

 

Feel free to comment if you have more concerns about the customer payments interface. I’m here to assist you further. Stay safe!

Kens equipment
Level 2

How is a payment listed on a customers bank statement

    I just had a customer charge me back over $600.00 plus I was hit with a fee since they did not recognize the charge on their statement as my business. I have spoken to the customer , and they are trying to reverse the process but its not that easy. The money has been debited from my account and may not be returned for up to 90 days...Please get this fixed , I just assumed that my business name was somewhere in the description of the charge until this happened...

FateCandylaneT
QuickBooks Team

How is a payment listed on a customers bank statement

We appreciate you for bringing this to our attention, Kens. I've come to ensure chargebacks on your account are taken care of.

 

As we aim to provide an improved product experience to all business users, please know that this isn't the experience we want you to have. Since managing these charges is best handled with our payments support team, we recommend contacting one of our expert representatives to help review your account charges and provide additional guidance in processing these fees.

 

Here's how to reach them:

 

  1. Go to this link: Contact Us.
  2. Enter the necessary information and a description of your concern.
  3. Then, click Start Chat.

 

Moreover, you may want to visit this guide to help you submit disputes and retrieval requests: Handle chargebacks and retrieval requests for QuickBooks Payments.

 

We'll keep an eye on this thread for any additional queries you may have when managing charges in your account. Please don't hesitate to leave a reply below. Keep safe!

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