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Level 1

How to start online chat

 
5 Comments
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QuickBooks Team

How to start online chat

Welcome to the QuickBooks Community, @techspeak123.

 

With our new contact us feature, getting in touch with support has never been easier. Simply log in to QuickBooks and follow these steps:

  1. Go to the Help icon at the top right, then click Contact Us.
  2. Enter a short description of your concern.
  3. Hit Let's talk.
  4. Pick Start messaging.

Once done, the program will connect you with an available agent within 5 minutes. 

 

While you're here in the Community, I also want to offer my help. If your concern is non-account or billing-related, drop them down below so I can further assist you. 

 

Aside from that, we have articles and resources available that contain tips and tricks in navigating the program. Check them out here: Help articles for QBO.

 

Looking forward to seeing you again. Know that I'm always here to help if you need anything else. Have a fantastic day!

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Level 1

How to start online chat

can't even get initially  logged in ...so unable to log in...

invited to join an existing QBOL account.  had existing logins related to turbotax not quickbooks made password mistake, now no one will respond...

 

 

         

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Moderator

How to start online chat

Hi Gary,

 

I want to help you successfully log into the QuickBooks Online account you're invited. Have you tried opening a private window or clearing the browser's cache before accepting the invite? If not, I suggest doing that first to check for browser related problems.

 

However, if the issue you're getting requires login validation, you can directly contact our Support Team. Our representatives can review your authentication ID and help correct your credentials.

 

Use the QBO test drive to get our updated phone number. Here's how:

 

  1. Go to this link: https://qbo.intuit.com/redir/testdrive
  2. On the QBO Dashboard, click the Help (?) icon at the top right.
  3. Select Contact Us at the bottom to connect with our live support.

 

I appreciate your patience with the inconvenience this has caused your business. If you have any other issues or concerns, please let me know in the comment section. I'm always here to help. Have a lovely week!

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Level 1

How to start online chat

My first online payments are beginning to come in but I have received word there are problems. Who do I speak with to find out what is wrong?

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Content Leader

How to start online chat

Hi there, Snowdrops123, and welcome to the Community.

 

I was able to do some research to check for any problems with online payments. I didn't see any reports of issues with the payments coming in. You're welcome to follow up here any time, and I or one of my colleagues can give you an update.

 

Additionally, if you'd like to contact support a different way, this can be done by:

 

1. Clicking the Help button in the top right corner of your QuickBooks Online account.

2. Select Contact Us.

3. Enter Support in the field and choose Let's talk.

4. From here you can select to receive a callback at a time that's convenient for you, chat with an agent, or post here in the Community.

 

This article provides these steps if you need to bookmark them to have in the future: https://quickbooks.intuit.com/learn-support/en-us/manage-intuit-account/contact-the-quickbooks-onlin...

 

I'm only a comment or post away if you have any other questions.

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