I cannot sign into quickbooks

I  had service support on the line and lost it when the machine froze. How do I get back to the on line support?

Welcome to the Community, cfsheppard.
 

I'd be more than happy to guide you through how to get in touch with our Customer Care Team. They can be reached while you're signed in.
 

Here's how:

1. Click the Help (?) icon.
2. Choose Contact Us.
3. Enter a description about your situation in the What can we help you with? field, then hit Let's talk.
   
4. Select Start messaging or Get a call.
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any additional questions. Have a wonderful day!

I need to update my payment information to be able to run payroll today, the username and password is not working so I changed the password and it is still not letting me in 

I need someone to call me at [removed] to help me! Please

We want this sorted out as much as you do, @spercival.

Have you worked to run QuickBooks Online with another browser or clear the browser's cache and login to the account? This can help us identify if this is caused by a browser issue.

If the issue persists, I recommend using one of the links below since we don't have access to your account.

• QuickBooks Online Payroll
• QuickBooks Full Service Payroll
• QuickBooks Online Payroll Core
• QuickBooks Online Payroll Premium
• QuickBooks Online Payroll Elite

From there, you can chat with our Payroll Support team depending on your payroll service subscription. They have the right tools to pull up your account in a secure environment.

I've added a link for more details about our support hours to reach us at your most convenient time.

I've also attached a few articles on how to recover your credentials by accessing through an Intuit Account Manager and update your payment information for payroll:

• Reset your password or recover your user ID for QuickBooks Online
• Update the payment method or info for your QuickBooks Online subscription

Feel free to share updates here. Please remember the Community is always at your back to help. Take care!

Did not work - still have an message something went wrong - try again

Hello, userjohnfrawley.

Currently, there isn't any product investigation about the error when trying to sign in to QuickBooks Online. If the error persists after following the troubleshooting steps provided by my peers, I suggest contacting our Support Team. They'll be able to check and securely pull up your account. Here's how:

Here's how you can reach them:

1. Choose the Help menu in the upper right hand to access the Search window.
2. From there, scroll down to click the Contact us link.
3. Type the issue/topic in the field box and then hit the Let’s talk button.
4. Select how you want to reach out to our support team.

To give you more solutions about common issues and errors in signing QBO. We may check out this link: Fix common sign-in errors in QuickBooks Online. 

This thread is always open for additional questions and updates. If you need further assistance with sign in into QBO, please tag me anytime. I'm always right here to help.