I need help signing in

I'm here to help you activate your payroll subscription, Kim501.

Before proceeding, did you encounter any error messages when signing in to your Intuit account? Any additional details can help me provide an accurate solution to fix this issue.

In case your User ID or password is incorrect, I'm here to share some steps to recover your account.

1. On the Sign In page, select I forgot my user ID or password.
2. Enter your email address or user ID and select Continue.
3. Check your mailbox and look for an email (From: do_not_reply@intuit.com; Subject: Your SBG Self-help Account) from Intuit. The email will contain a list of the user IDs that match your email address.
4. Choose the action you want to take: Password Help or Sign In.

• If you know your password, select Sign In to open My Account.
• If you forgot your password, select Password Help. Choose a new password, and then select Reset Password.
• If you have set up a security question and answer when you created your login to My Account, you will be required to answer the security question. If you forgot the answer, please Contact Us. Visit www.payroll.com/helpme, select Account, and find the contact option at the right.

For further guidance in signing in to your Intuit account, please see this article: My Account: Sign-in Help.

You can also view, manage or update your Intuit account through the Customer Account Management Portal for QuickBooks Desktop.

Once you're able to sign in to your account, you can now renew your payroll subscription to get your payroll done.

Additionally, you can visit this article to help you keep track of the current pay period's payroll expenses in your QuickBooks account: Customize Payroll and Employee Reports.

Feel welcome to get back on this thread if you'll need assistance in dealing with payroll tasks. I'll keep an eye on your response.

Hi Kim501,

Hope you’re doing great. I wanted to see how everything is going about signing in to your Intuit account to update your payroll subscription you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

Vicente my employee can’t sign in

Thanks for reaching out to us here in the Community.

I'd appreciate it if you could provide me with more details about your concern. Where does your employee can't sign in? Does your employee receive any error messages? You can attach a screenshot. This way, we could determine the best solution appropriate for you.

You can leave a response, and we are available to help. Have a great day ahead.