Thanks for getting back to us, @alex-casaburyhom.
Yes, you're right. Since QuickBooks Online Simple Start doesn't have a purge option, you can cancel the subscription and create a new account to start over. Also, you can sign up for QuickBooks Online Simple Start using your existing Intuit account or use a different account if you want.
Here's how:
- Go to this link to see the plans and pricing: https://quickbooks.intuit.com/pricing/#.
- Select Simple Start and click Buy Now.
- You can create a new Intuit account. If you want to use the existing one, click the Sign in hyperlink next to Adding a company to an existing account? at the bottom.
- Enter your billing details and complete the setup.
You can also contact our Customer Support Team. They can transfer the subscription, so you don't have to pay for the new account.
To get started, open your QuickBooks Online account, then follow these steps:
- Go to the Help icon, then choose the Talk to a human option (then type it again when prompted).
- When asked by the bot, type in a short description of your concern.
- Select I still need a human.
- Proceed with Contact us.
- Click Let’s talk, then tap on Get a callback.
- Type in your contact info.
- Select Confirm my call.
To connect with them at your most convenient time, you can check out their business hours through this link.
In case you want to use the purge option in the future, you can subscribe to the higher version of QuickBooks Online like Essentials, Plus, and Advanced. For additional reference about this action, read this article: Delete your data and start over in QuickBooks Online.
As always, I recommend visiting this website: Resource Hub. It provides you articles about managing your QBO account, income, expenses, banking, inventory, taxes, and running reports. Just click + More topics under Topics to expand the sections.
I'm always around to lend a hand if you have more questions about managing your QBO account. I'm always here ready to help. Take good care.
