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Level 1

I was charged 190 for ACH transfer when it is typically 10 dollars. Why? Can't get human help. Why? Call button is dark.

 
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QuickBooks Team

I was charged 190 for ACH transfer when it is typically 10 dollars. Why? Can't get human help. Why? Call button is dark.

Hello there, @ed-psy-com.

 

I'm here to ensure you'll get in touch with one of our live agents.

 

Since you were charged more than the $10 max amount for the ACH transfer fee, I highly recommend contacting our Payment Support Team. This way, they can further check the charge and help you from there.

 

 To reach them, please follow the steps below:

 

  1. In your QuickBooks Online, click the Help button.
  2. Select Contact Us.
  3. Enter a description of your concern, then click Let's talk.
  4. Choose Get a callback.
  5. Fill in your contact information and select Confirm my call.

Also, the possible reason why the callback option is dark is that the support hours when you try to contact them isn't available yet. Please check this article for the different types of support we offer at Intuit and its availability: Support hours and types.

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

 

You can always get back to here in the Community if you have any other questions. I'll be more than happy to assists you. Wishing you all the best.

Highlighted
QuickBooks Team

I was charged 190 for ACH transfer when it is typically 10 dollars. Why? Can't get human help. Why? Call button is dark.

I'm back to ensure everything is taken care if, @ed-psy-com.

 

May I know if you were able to contact our phone support team about the charge for the ACH transfer? If you need anything else about QuickBooks, feel free to leave a comment below. The Community Team and I are always here to help.

 

Wishing you all the best.

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