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Level 1

iCloud synchronization file” format

Hello-

I went to open my compny in quickbooks and got this error: 

The document “[my company's file name]” could not be opened. QuickBooks cannot open files in the “iCloud synchronization file” format.

Does anyone know what has happened how to retrieve my file?

2 Comments
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QuickBooks Team

iCloud synchronization file” format

Hi there, @mtwelty.

 

Let's rename or move your company file to a different folder to resolve this. Let me guide you how.

 

To rename your company file:

  1. Open the New Finder window and browse to where your file is located.
  2. Select your company file.
  3. Go to the File menu, then choose Rename.
  4. Enter a new name and click OK.

Then to move your company file:

  1. Open the New Finder window and browse for your company file.
  2. Copy the QuickBooks company file.
    1. Select the file.
    2. Go to Edit, then select Copy.
  3. Paste the file to another folder.
    1. Select the file.
    2. Go to Edit, then select Paste.
  4. Open the file in QuickBooks Mac.
    1. Open QuickBooks, then click Browse.
    2. Navigate to the new location of the file.
    3. Select the company file and choose Open.
  5. Delete the file from the original location.
    1. Open the New Finder window and browse to the original file location
    2. Drag the file to the Trash icon to delete it.

I also encourage checking our Help articles page for QuickBooks Desktop (QBDT) for Mac. From there, you can read some of our great articles that can guide you in your future tasks.

 

Do get back to us whenever you have other concerns or questions. I'm always around to back you up. Have a great day and always stay healthy.

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Community Champion

iCloud synchronization file” format

You cannot "run" company files that are located on icloud. You can use icloud to save backups and download a backup to hard drive to restore from but your company file should always reside on the same hard drive as the software program running it

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