Im trying to cancel my subscription but the only option is to call. When I call Quickbooks the system says "this number not in service, hang up". NO OPTION FOR A HUMAN!!!

We don't want you to feel this inconvenience, @screwpad125.

I'm here to help make sure you can cancel your QuickBooks Self-Employed (QBSE) subscription.

You have the option to cancel your subscription by logging in to your QBSE account instead of reaching out to our support team. Let me guide you how.

1. Sign in to your QBSE account.
2. Click the Gear icon, then select Billing Info.
3. Select Cancel subscription.

I'm adding this article for more details: Cancel your QuickBooks Self-Employed subscription.

However, if you still want to contact our QuickBooks Support team, you can follow the detailed steps below:

1. In your QBSE account, click Assistance from the top bar.
2. Enter your concern, then select Talk to a human and choose I still need a human.
3. Choose a way to connect with support.

Just in case you want to resubscribe, you can check out this article for more guidance: Resubscribe to QuickBooks Self-Employed.

Please know that I'm just a reply away if you need any further assistance managing your QuickBooks subscription. 

I went to message to talk to a human and I the person closed the chat before I could finish talking. This is the worst customer Service I have ever had!!! I still cannot speak to someone on the phone because they don't have a number to call. They have "call back" but they will basically call "sometime today". I and so frustrated right now. This is the hardest I have ever experienced to simply CANCEL A SUBSCRIPTION. 

This is not the impression we want you to experience, Pkaiken.

Here at Intuit, it's our priority to ensure a great customer service experience. This isn't the kind of service we want you to experience when reaching out to us. I'll take note of your feedback when reaching out to us so it properly addresses our management team.

To cancel your QucikBooks Self-Employed subscription, just follow the steps and details in the Cancel your QuickBooks Self-Employed subscription article. If the same thing happens, try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

Then try canceling your subscription again. If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue. 

If the problem persists, I'd suggest contacting our QuickBooks Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

Feel free to visit our Help Article page for more insights about managing a business in QuickBooks. 

I'd like to know how you get on after trying the steps or after contacting our support as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.

takes one minute to join and quick to take your money, but just spent 17 minutes on the phone to cancel.  worse than a gym membership.  

I've been trying to cancel for a year. I'm about to get a lawyer involved.  I'm done with quick books screwing me.