cancel
Showing results for 
Search instead for 
Did you mean: 
Wendi Jo
Level 3

Income Tracker won't print in number order for QB premier 2019

I am using QB premier 2019 - under Income Tracker I need to print 342 sales orders in sales order number order, so I clicked on number so they are in order and my first sales order should b 153132, but when I printed or used preview they were in a random order and the first one is 153195.  Is there a work around for this problem or am I missing something or doing something wrong?  Picture attached, thanks for any help, thanks, Wendi

Solved
Best answer December 22, 2020

Best Answers
ChristieAnn
QuickBooks Team

Income Tracker won't print in number order for QB premier 2019

Hi there, Wendi Jo.

 

Thank you for coming back here to QuickBooks Community and I appreciate you for performing the steps shared by my peer.

 

Since Tool Hub did not work, I suggest rebooting your computer and try again. If it still fails, you'll need to reset your temp folder permissions. Check the folder permissions to the TEMP folder:

 

Here's how:

 

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Choose the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.
  6. Once the permissions have been set to Full Control, save as a PDF again within QuickBooks.

 

Once done, please confirm you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Follow the steps below.

 

  1. Open Notepad.
  2. Type Test. Choose File and Print.
  3. Select the XPS Document Writer, and then Print.
  4. Type a filename and save it to your desktop.
  5. Go to your desktop and view the XPS document you printed from notepad.

 

For additional information and to see further troubleshooting steps on how to fix any related printing issues, you can click this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

However, if the issue continues to occur, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to pull up your account to investigate the cause of the issue. 

 

Please refer to this article to view some solutions to the most common issues about printing in QBDT: Resolve printing issues.

 

Get back to me if you have other concerns or questions. I'm just around ready to back you up. Have a great day!

View solution in original post

Wendi Jo
Level 3

Income Tracker won't print in number order for QB premier 2019

ChristieAnn:  Unfortunately none of suggestions has worked, including calling and speaking with the QB desktop support team.  After speaking to the representative and her speaking to a plethora of managers, in a nut shell QB only allows up to 30 at a time, even though it says 250 per page and you can't change it to 30.  This has been brought up for Engineering to review. Luckily they will still print 250 at a time, so my work around is to print the 1st 250 orders, then go to the 2nd page and print the remaining - THEN MANUALLY PUT THEM ORDER...ugh, which works.  Thanks for the help, hopefully Engineering will find out why the screen in Income Tracker shows them in order, but does not match the preview and printing. Wendi

View solution in original post

4 Comments
MadelynC
QuickBooks Team

Income Tracker won't print in number order for QB premier 2019

I’d be glad to show you ways how to remedy your printing concern in QuickBooks, @Wendi Jo.


There are plenty of factors that might cause the QuickBooks print feature to become unresponsive. It could be missing components or might be a glitch that affects program functionalities. No worry, I have methods here that can help resolve this printing issue right away.


We can utilize QuickBooks PDF and Print Repair Tool so Income Tracker prints the form accordingly. Before that, you’ll want to download and install the QuickBooks Tool Hub. Here’s how:

 

  1. Close QuickBooks.
  2. Download the most recent version (1.4.0.0) of the QuickBooks Tool Hub and then save the file.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon to open the tool hub.


From there, we can now use the repair tool. You can floe these instructions below:

 

  1. Tap on the Program Problems option.
  2. Choose QuickBooks PDF & Print Repair Tool, which takes a minute or two to run.
  3. Make an attempt to print the form.
    Capture.PNG

In case the same things happen, proceed to the remaining steps to troubleshoot problems when you can’t print, email, or save as a PDF from QuickBooks Desktop.

 

I’ve also added an article that has information on how to use and customize form templates in QuickBooks Desktop. It promotes brand consistency and users will easily recall your company if you use the same template every time you send emails.


Please get back to me on this page with an update on your printing situation. I’m willing to explore other possibilities. Take care.

Wendi Jo
Level 3

Income Tracker won't print in number order for QB premier 2019

Hi, MadelynC:  Unfortunately, the tool hub did not work.  And I understand how to make a form, I also want to make sure you understand, it prints fine, it previews fine, it just prints and previews out of number order.  Another words what is on the screen in Income Tracker is not the order it prints or shows in the preview.  Any other thoughts?  Thanks, Wendi

ChristieAnn
QuickBooks Team

Income Tracker won't print in number order for QB premier 2019

Hi there, Wendi Jo.

 

Thank you for coming back here to QuickBooks Community and I appreciate you for performing the steps shared by my peer.

 

Since Tool Hub did not work, I suggest rebooting your computer and try again. If it still fails, you'll need to reset your temp folder permissions. Check the folder permissions to the TEMP folder:

 

Here's how:

 

  1. Press the Windows key + R to open the RUN command.
  2. Type %TEMP% and press Enter.
  3. Right-click an empty area of the temp folder, and choose Properties.
  4. Choose the Security tab.
  5. Ensure all usernames and groups showing on the Security tab have Full Control.
  6. Once the permissions have been set to Full Control, save as a PDF again within QuickBooks.

 

Once done, please confirm you can print to your XPS Document Writer. QuickBooks uses parts of the XPS Document Writer (Microsoft Windows product) to save as a PDF. Follow the steps below.

 

  1. Open Notepad.
  2. Type Test. Choose File and Print.
  3. Select the XPS Document Writer, and then Print.
  4. Type a filename and save it to your desktop.
  5. Go to your desktop and view the XPS document you printed from notepad.

 

For additional information and to see further troubleshooting steps on how to fix any related printing issues, you can click this article: Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

However, if the issue continues to occur, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to pull up your account to investigate the cause of the issue. 

 

Please refer to this article to view some solutions to the most common issues about printing in QBDT: Resolve printing issues.

 

Get back to me if you have other concerns or questions. I'm just around ready to back you up. Have a great day!

View solution in original post

Wendi Jo
Level 3

Income Tracker won't print in number order for QB premier 2019

ChristieAnn:  Unfortunately none of suggestions has worked, including calling and speaking with the QB desktop support team.  After speaking to the representative and her speaking to a plethora of managers, in a nut shell QB only allows up to 30 at a time, even though it says 250 per page and you can't change it to 30.  This has been brought up for Engineering to review. Luckily they will still print 250 at a time, so my work around is to print the 1st 250 orders, then go to the 2nd page and print the remaining - THEN MANUALLY PUT THEM ORDER...ugh, which works.  Thanks for the help, hopefully Engineering will find out why the screen in Income Tracker shows them in order, but does not match the preview and printing. Wendi

View solution in original post

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up