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diaf
Level 1

Internal Accounting Services-fraud

I contacted quick books tech support but I reached a company by name of Internal Accounting services. Even so they answered the phone as quick books tech support.  I was experiencing issues with payroll updates so they requested to remote on my desktop to view my data. They told me that my data file was corrupted thus I couldn't get the updates and I couldn't run payroll through quick books. They asked $2459.  I told them that I already paying for this type of tech support because we have the enterprise version. They said the type of data damage wasn't covered by the annual support. They needed 2-3 hours to "fix" the file.  I panicked because I was running out of time to have the payroll checks ready to wire the funds to the employees' accounts. I negotiated the amount down to $1049.99 and I gave them a credit card. My credit card company rejected the transaction (which saved me!). I told them I would talk to my credit card to allow the transaction to go through and they needed to call me back.  Then I contacted our ITT guy who informed me that he could handle whatever was the issue with the file and he had heard cases of fraud with quick books support. I am horrified what type of data, bank accounts, credit card, employees' info etc. they were able to "steal" while he was remotely using my computer. I am embarrassed that I fell for this scam but I have had dealt with Indian speaking reps from quick books in the past. Be aware!!!!! 

5 Comments 5
LollyNino_C
QuickBooks Team

Internal Accounting Services-fraud

Hello there, @diaf.

 

I know why you'd be upset with our support team and how important to get your account secured to protect your financials. Let me provide instructions here to get this settled.

 

Once you are subscribed to QuickBooks Payroll you will get unlimited support. QuickBooks does not charge an additional amount to get you support.

 

As always, please don't hesitate to report suspicious calls, emails, or notifications from parties claiming to be from Intuit. You can do so here: QuickBooks Security team. Please provide more details so the security team has the complete situation.

 

If you have concerns, you can post them here in the community. Community is a 24/7 support that can help you achieve your goals inside QBO. We have the Community QBO experts who can assist you with your other concerns.

 

If you need assistance from our support, please ensure the phone number is from us. I'm adding the article for your reference: Contact QuickBooks products and services support.

 

I'm always around to help if you require further assistance with QuickBooks-related concerns. You can click the reply button below and enter your queries. 

4Gal
Level 11

Internal Accounting Services-fraud

@diaf 

Is the phone number the same?

https://www.internalaccountingservices.com

 

sanders-melody
Level 2

Internal Accounting Services-fraud

I fell for this scam today. I am also horrified but we have alerted our employees to be aware and to change their bank account passwords. I will be disputing the transaction with my credit card once it's posted (it's in a pending status now).

 

I keep trying to think back through the conversation and the reason I was calling Enterprise was to ask about about my renewal as I got a message saying it was expiring. My first mistake was not going through Quickbooks Help to have them call me back. I just googled a number for Enterprise and stupidly didn't pay attention to the website it was on. When I brought up my renewal question to the person who answered he seemed to very quickly direct me to allow him access my computer remotely by Team Viewer. I should have known that something was phishy when he quoted me the price.

 

Has anyone else found out more detail on whether or not their files were actually compromised? That is what I am most worried about.

sanders-melody
Level 2

Internal Accounting Services-fraud

I forgot to add that I had not mentioned anything about errors or problems with updates and that's what the guy started showing me with a bunch of code and saying I was reaching my limit percentage. Once the tech "finished" his work he had a supervisor call me and that person said for me to call them every 30-40 days to do a maintenance check and make sure everything was running smoothly.

4Gal
Level 11

Internal Accounting Services-fraud

@sanders-melody 

Can you access CAMPS and find your license code there?

https://camps.intuit.com

 

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