Internal Accounting Services-fraud

Hello there, @diaf.

I know why you'd be upset with our support team and how important to get your account secured to protect your financials. Let me provide instructions here to get this settled.

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As always, please don't hesitate to report suspicious calls, emails, or notifications from parties claiming to be from Intuit. You can do so here: QuickBooks Security team. Please provide more details so the security team has the complete situation.

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@diaf 

Is the phone number the same?

https://www.internalaccountingservices.com

I fell for this scam today. I am also horrified but we have alerted our employees to be aware and to change their bank account passwords. I will be disputing the transaction with my credit card once it's posted (it's in a pending status now).

I keep trying to think back through the conversation and the reason I was calling Enterprise was to ask about about my renewal as I got a message saying it was expiring. My first mistake was not going through Quickbooks Help to have them call me back. I just googled a number for Enterprise and stupidly didn't pay attention to the website it was on. When I brought up my renewal question to the person who answered he seemed to very quickly direct me to allow him access my computer remotely by Team Viewer. I should have known that something was phishy when he quoted me the price.

Has anyone else found out more detail on whether or not their files were actually compromised? That is what I am most worried about.

I forgot to add that I had not mentioned anything about errors or problems with updates and that's what the guy started showing me with a bunch of code and saying I was reaching my limit percentage. Once the tech "finished" his work he had a supervisor call me and that person said for me to call them every 30-40 days to do a maintenance check and make sure everything was running smoothly.

@sanders-melody 

Can you access CAMPS and find your license code there?

https://camps.intuit.com

I fell for this scam!  I could not update my QB, and I could not do payroll.  I called the service number and was connected to this;  Again, I knew I was talking to people in India, but I have connected with other countries in dealing with QB before.  They diagnosed my problem and fixed it, but charged 6749.99.  I am horrifed.  They took over my computer, and all of my employee information is now in their possession.  Is there nothing I can do? 

We recognize the urgency of this situation, @kbwbbi. I'll route you to the team that can help you with this situation. 

It's understandably important to address this matter promptly, especially that your employee's sensitive information is involved. With that said, we urge you to promptly contact our technical team to report this issue. They're equipped to handle such matters with the utmost care and confidentiality, ensuring that your concerns are addressed efficiently.

To do so, here's how:

1. Visit this website: https://security.intuit.com/.
2. Go to Contact Us, then scroll down to navigate to the Security section.
3. From the Report technical support scams, click the Email security@intuit.com button.
4. You'll be redirected to an email website.
5. From there on, write your concern to inform our technical team about this scam.

On the other hand, you may also contact using the Help panel of your QuickBooks product. For more information about this process, please visit this article: What can we help you with?

I'll include this article you can read to learn how to protect yourself from any fraudulent activities in the future: Identify suspicious activity, phishing scams, and potential fraud.

It's our utmost priority to ensure that our users are well-protected and informed, @kbwbbi. You can always post or reply in this forum if you need further assistance regarding this matter. We'll be sure to help you anytime. 

 

@kbwbbi 

Can you access CAMPS and find your license code there?