Invoices reaching customer incorrectly

I appreciate the details that you gave, @RCH804.

It's my priority to ensure that your customers will be able to receive the appropriate format of the invoice template.

You'll need to select Online invoice as the email option so the invoice format will not show as typed out. I'll guide you on how to fix this.

Here's how:

1. Click on the Gear icon.
2. Select on Accounts and Settings.
3. Click on Sales.
4. Refer to the Online delivery section.
5. Under the Additional email options for invoices, choose Online invoice.
6. Click on Save.
7. Select on Done.

After that, you can send the invoices again. I'd also recommend setting your current invoice template as default. This way, you can use and send the same template to all customers.

To do that:

1. Click on the Gear icon.
2. Select on Custom form styles.
3. Choose the template that you're working with.
4. Click on the drop-down arrow under Edit.
5. Select on Make default. 

For more tips about customizing and sending sales forms in QuickBooks Online, you can always scan through these resources: 

• Learn how to personalize and add specific info to sales forms
• Email or print multiple invoices and sales forms

Know that you can always find me here if there's anything else you need with invoices. I'll be around for you. Keep safe!

The settings that you suggested were already the settings in place. I need another solution or I am going to cancel my subscription and use a different service.  I am having to pay my customer to create invoices when I shouldn't have to. I pay too much with Quickbooks not to have the ability to make proper invoices. 

Thanks for getting back to us and providing additional information, RCH804. 

As long as the templates and form settings are set up appropriately, descriptions and headers should be displayed in the right place. When sending sales transactions such as invoices and estimates, you’ll want to make sure the email option is set to full details and an Online invoice. Once the customers receive them, the information is matched with the time you created them.

In your case, I’d recommend contacting our Customer Care Team. A specialist will be able to further assist you via a secured remote access session. Once verified that you're one of the affected users in this investigation, our team will add you to the list of affected users and automatically receive an email notification with the latest updates.

Here's how to reach them:

1. Click the Help icon at the top.
2. Select Contact Us at the button to connect with our support.
3. Enter your concern and click on Let's talk.
4. Choose either Start messaging or Get a callback.

In addition, you also have the option to customize the template in QBO. For additional reference, you may check this article: How to customize invoices, estimates, and sales receipts.

Don't hesitate to add a post/comment below if you have any other questions about templates in QBO. I'll be always here to help you!