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maxs
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

 
13 Comments 13
AileneA
QuickBooks Team

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

Hi there, maxs. 

 

Thank you for reaching out to the Community. Yes, you can open your cash drawer using Gopayment and Epson TM m30 printer in QuickBooks. However, if you're unable to open and the printer won't print, these can be the following issue can occur: 

 

  • The printer is unplugged or has no power
  • The printer status is paused
  • The print spooling process is damaged
  • The wrong printer driver has been installed
  • More than one instance of the printer has been installed 

To learn more about the process and resolution of cash drawer won't open in QuickBooks, please visit this article: Resolve receipt printer issues and cash drawer will not open.  

 

Additionally, I've added this article to learn more about connecting the cash drawer to your printer and it's troubleshooting steps: Cash drawer troubleshooting

 

Please let me know if there's anything else I can do to help. Just add a comment below or mention my name. Have a great day, stay healthy!

maxs
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

Thanks Ailene. I neglected to mention that I am using Gopayment on my tablet. My bad. The tablet is running the latest version of the Android OS and Gopayment is up to date. I contacted the app developer and got referred here. The tablet, card reader, and printer are connected via Bluetooth and are working together. The printer prints, the card reader works and the transactions show up in my QBO account. I tested the drawer and cable using my PayPal app and Star Micronics printer and it opened fine.  I can find no option to enable a cash drawer in the Gopayment Android app. What did I miss? We have a couple of weeks to figure this out before I'll start using this configuration. I really do not want to have to go back to PayPal.

Max

Angelyn_T
QuickBooks Team

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

Thank you for the additional information, @maxs.

 

The cash drawer should work perfectly fine using an android app. Once your Bluetooth is turned on, you can enable the receipt printer and cash drawer inside the GoPayment app.

 

  1. Go to the App Settings.
  2. Locate, then tap Printer and Cash Drawer
  3. Turn it on, then try to test print.

Also, please make sure to have the compatible or recommended printers as well as the cable used to connect the printer for better results. For your guide, check out the details from this link: What devices are compatible with QuickBooks Point of Sale?.

 

To resolve the most common printer and cash drawer issue, you can also follow the instructions from this article: Resolve receipt printer issues and cash drawer will not open.

 

Please feel free to click the Reply button below if you have any other questions. I'm always here to help. Keep safe!

maxs
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

There as I said earlier, there is no cash drawer option. I'm attaching pics of my tablet screen showing the Gopayment setup menus.

maxs
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

As I stated earlier there is no cash drawer option. Pics of Gopayment setup menu attached

Rejeil_O
QuickBooks Team

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

Hello there, @lisa148.

 

You can contact our QuickBooks Support to check your Gopayment account.

 

Let me walk you through the steps on how:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Help icon.
  3. Click the Contact Us button.
  4. Enter your concern.
  5. Choose the Let' talk button.
  6. Choose either Start a chat or Get a callback.
  7. Fill out all the necessary fields.
  8. Hit Submit or Confirm my call.

 

I've also added an article to check the support hour and the best time to contact our QuickBooks Support. Support hours and types.

 

Please know that I'm always around here in the Community to help. Take care, and have a good day.

maxs
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

There is no definitive answer yet. I spent several hours Friday on the phone with an extremely helpful Coty as he listened to all the steps and tests I have taken to resolve the issue. He then researched the problem using his resources at Intuit. He found no previous reports of problems, nor did he find anything definitive that the Gopayment Android app will open a cash drawer. We decided that he will keep researching the issue on his end and that I will contact Epson to ensure that this printer will in fact provide the kick voltage to trigger the cash drawer, and that I will contact the app developer thru Google Play and ask if the app is designed to signal the printer to open the drawer.

Mkeegan4664
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

I am having the same issue but i bought the Epson TM m10 printer.

Ryan_M
Moderator

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

Hi @Mkeegan4664,

 

Same as what the user maxs stated on the thread before you, it's best to contact the printer manufacturer to find out if it's capable of providing the signal for the cash drawer to open. 

 

You can always refer to this article to identify the specific hardware that we've already tested to work with QuickBooks Point of Sale (POS): Hardware to use with QuickBooks Point of Sale

 

Please feel free to post a reply if you have other questions about QuickBooks POS, and I'll be around to help you out. 

RIFlags
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

I am having the same issue.  I have the epson tm utillity on my tablet and can confirm that the test receipt in that app will open the cash drawer.  There is no option in the go payment app to select whether or not to open drawer.

RheaMaeH
QuickBooks Team

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

I appreciate you for bumping into this thread, RIFlags. I'm here to help you open your cash drawer using the GoPayment app and Epson tm printer in QuickBooks.

 

First off, the inability to open and print it can be caused by the following issues:

 

  • The printer is unplugged or has no power
  • The printer status is paused
  • The print spooling process is damaged
  • The wrong printer driver has been installed
  • More than one instance of the printer has been installed 

To learn how to fix the mentioned causes, please visit this article: Resolve receipt printer issues and cash drawer will not open.  

 

Also, please ensure to use the recommended printer and cable for optimal results. For more details, check out this link: What devices are compatible with QuickBooks Point of Sale?.

 

If you experience the same issue, you can contact our QuickBooks Online Support team. They will access your account securely and investigate the cause of the problem.

 

Feel free to go back to this thread if you have further concerns while working on your transactions. The Community team always has your back. Keep safe.

 

RIFlags
Level 1

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

That entire article is referring to quickbooks point of sale and using windows. We are all using a tablet and the Gopayment app, NOT quickbooks POS.  The tablet connects to the printer using bluetooth. We are using the "supported" epson printers. The printer prints receipts perfectly, it just doesn't trigger drawer to open. I have confirmed the printer is capable of opening the drawer  with another app.  Please read the problems we are all having carefully before re-posting the exact same incorrect tips from earlier in the same thread. 

AnneMariee
QuickBooks Team

Is anyone able to open their cash drawer using Gopayment and an Epson TM m30 printer?

Hello there, @RIFlags.

 

I see you're experiencing challenges with the GoPayment app not prompting your cash drawer to open. Allow me to make it up to you and route you in the right direction for support.

 

To receive the best assistance, I suggest contacting our dedicated Customer Care Team. They have the expertise to securely review your account and conduct a thorough investigation into why your GoPayments app is not triggering your cash drawer to open. They'll also work with you to identify and resolve any issues.

 

Here's a step-by-step guide on how to contact us:

 

  1. Go to the Help menu and select the Search tab.
  2. Then, click Contact Us.
  3. Then, enter a brief description of your concern and select Continue.
  4. Lastly, choose either Start a Chat or Get a Callback to start connecting with them.

 

For more info on reaching our support team, you may check out this article: QuickBooks Online Support. It also contains our support hours for different QuickBooks Online plans.

 

You can refer to our help page for more information on invoicing and receiving payments from your customers: Invoices and payments.

 

Let me know if you need anything else QuickBooks-related. I'll be around to ensure your concerns are taken care of.

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