Thank you for bringing this to our attention, hmiller-furnacem.
We appreciate all your efforts in trying to get through with our phone support. I can see how this experience has impacted your workflow, but I want you to know that I'm here to help you with any QuickBooks concerns you may have.
Did you run into any issues or errors while working in QuickBooks Online (QBO)? What specific task or accounting process do you need some help with?
For account-related concerns, like billing, refunds, subscriptions, or ongoing case numbers, we're unable to perform any troubleshooting steps here in the Community for security reasons. I recommend contacting our QBO Care Team for further assistance. They can perform in-depth troubleshooting steps in a secure space. To keep your call from disconnecting, you might want to use a different phone or handset.
To obtain the support information:
- In your company, navigate to the Help icon in the upper right to display the support window.
- Choose the Assistant tab and enter a brief description of your concern in the Type something field.
- Click the Get help from a human link and type a phrase or keyword in the What can we help you with? field.
- Press the Continue button to view the support options.
- Select Chat to initiate a conversation with a live agent or Callback to request phone support.
I want to make sure you stay on top of your year-end filings and other accounting tasks. I've included some resources that will help you complete them in no time:
Keep me posted below. I hope to hear from you again soon. Have a good one, hmiller-furnacem.
