Is there a way to create your invoice by entering the item number like in desktop? Or do I have to re-do my entire product inventory and enter the item number in the description column?

Hello there, XCESEV1.

Good to see you here again. Let me share some insights about our product and services. 

You can enter the item number in the description field of your product or service. However, if you enter it first in the invoice and then select the item name, the system will overwrite or remove it. You'll need to enter transactions from left to right. 

You might want to use the item's Name to enter the product number and Description field for the actual name. Once you enter the 4 digit item number in the PRODUCT/SERVICE column of your invoice, you can directly select it and all the other item's info will auto-populate.

Feel free to visit these articles in case you need further help in managing your sales forms and items:

• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Set up and track your inventory in QuickBooks Online

I'm always here if you need anything else. Thanks for dropping by.

Sorry not understanding.  Just need a simple yes or no.

Thanks for coming back, XCESEV1. 

The option to create your invoice by entering the item number is unavailable in QuickBooks Online (QBO). Your suggestion is correct where you can enter the item number in the description field of your product or service. We can also use the item's name to enter the product number and Description field for the actual name as recommended by Catherine_B. 

You'll want to use the Auto-recall feature where the information from the last saved transaction of that type for that specific customer, vendor, or employee. QBO will automatically fill in the rest of the transaction (excluding the date). Here's how to turn it on: 

1. Go to the Gear icon on the top menu. 
2. Select Account and Settings.
3. Tap Advanced.
4. In the Automation section, click the pencil icon.
5. Choose Pre-fill forms with previously entered content to enable auto-recall. Uncheck the box to disable the auto-recall feature.
6. Press Save at the bottom of the Automation box, then Done to record your changes.

To learn more about this one, see the How to use auto-recall to pre-fill transactions article. If you wish to have a pre-filled sales transaction to use for a customer, just set up a scheduled transaction or create a recurring transaction template for transactions without a regularly scheduled interval.

Visit our Invoices and payments page for more insights about managing your sales transactions. 

Feel free to touch base with us if there's any help you need. As always, we're always right here to address you if you have any questions about your account. Have a great day ahead. 

So I went in and changed the field in Product and Services from the name of the item to the item number.  However that is still not what shows up on invoice.  for example item number is: 89040 what shows on invoice is Inventory - Finished Goods894010.  I simply want it to look like a regular invoice.  Item #, Description, Qty, Price.  My customer doesn't want or need to see what Chart of Accounts it is tied to.  How do I get just the 5 digit number to show.

Hi there, @XCESEV1.

First of all, I appreciate you following the steps shared by my peers above and sharing the result with us.

I'm here to help ensure the five (5) digit item number will display on the invoice.

To clarify, are you referring to the already created invoices that the Product/Service field didn't change after editing the item? If so, please know that QuickBooks will only show the edited item name to the newly created invoices. Thus, it won't reflect to the already created one. If this is the case, you'll want to recreate the invoice to show only the 5 digit item number.

However, if you're trying to add the item to a new invoice and show not only the number, it's possible that your browser had a data issue. To verify, you'll want to clear your browser's cache to fix data issues.

You might want to review all your sales transactions in the future. This article will guide you through the steps: View sales transactions.

Please let me know if you need clarification about this, or there's anything else I can do for you. I'll be standing by for your response. 

I tried everything and it still shows as:Inventory - Finished Goods89xxxx

I've attached a screen shot of both the invoice and the item name

Creating the invoice according to how you want it to show is our priority, XCESEV1.

Upon checking the screenshot that you've attached, you're doing it correctly. That should show the Item #, Description, Qty, Price, just like the regular invoice. If you've already cleared your browser's cache, as mentioned by my colleague @Mark_R and yet it's still showing an incorrect format, I suggest reaching out to our support team to investigate further. They have the tools to pull up your account in a secure environment. To contact our support, follow the step below: 

1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
2. When asked by the bot, enter your concern.
3. Select I still need a human, then proceed with Contact us or Get help from a human.
4. Choose either Chat or Callback.

Get to know the things you buy and sell and the status of your inventory. Go through this article for your guide: Use Reports To see Your Sales And Inventory Status. 

Fill me in if you have further questions about invoicing an item. Don't forget, I'm always right here to make sure that everything is taken care of.