Issue on sending invoices

Hello, SAMAR2014. 

Hello there. Thank you for taking the time to post in the Community. Let's figure out the cause of being unable to send emails to your customer and troubleshoot it through QuickBooks Online.

We can perform some troubleshooting steps to fix this. It could be that the cache stored in your browser is causing the issue. Let's start by accessing your account through an incognito browser.

Use these keyboard shortcuts depending on the browser you're using:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

Once signed in, go back to your invoice and send them. If it works from there, go back to your regular browser and clear the cache. Additionally, I'd recommend using another supported browser if the issue persists. To verify if your current version is compatible, you can use our browser health checkup tool. This helps ensure you'll get the most secure and best experience with the program. 

If you get the same result, I recommend contacting our support team. They have the tools needed to check your account securely and determine the root cause of this issue.

I want to make sure your issue gets taken care of right away. Thus, I suggest reviewing our support hours as your guide. 

Here's how to get in touch with one of our live support:

1. Click the Help (?) menu at the top, and then choose Contact Us. 
2. Select Talk to a human.  
3. Choose I still need a human. 
4. Tap the Contact Us button. 
5. Pick either the Callback or Chat option.

You can customize your invoices to personalize them. This way, you can add the details you need to make them more presentable and professional-looking.

Then, you can send or print your invoices in bulk. This helps speed up your task and more efficient. 

All ears here if you have another concern. Just ping me in this thread, and I will get back to you as soon as possible. Have a great day!

Having Same issue. I’ve noticed this happening on multiple occasions lately. I’ll send out an invoice and then find out the client never received it. Go back and it never sent or had a message error in sending. This isn’t acceptable in my eyes. I’m having to double check each time that it went through and is taking up my time when it should be a fire and forget process. Yes the email addresses are correct. Anyone else having this issue or know a better way to deal with it?                         My CC Pay

Thanks for dropping by here in the thread, @Pearl189. I've got an update regarding your concern about the error you encountered while trying to send an invoice in QuickBooks Online (QBO).

Currently, there's an investigation about sending invoice in QBO. Our engineers are aware of this issue and currently working on a fix.

I recommend contacting our support team. This way, they can add you to the list of affected users. Rest assured that updates will be implemented soon. Here's how:

1. Select (?) Help.
2. In the Search tab, select Contact us.
3. Enter the topic you need help with. You can also enter questions or ask to talk to somebody.
4. Select Continue.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Request that we call you back.
• Get the phone number to call our support line.

In addition, here are some handy articles to help you handle the your customers invoice payments in QuickBooks Online:

• Take and process payments in QuickBooks Online.
• Record invoice payments in QuickBooks Online.

Don't hesitate to leave a comment below if there's anything else that you need. Our dedicated team of experts is always ready to assist you anytime. Take care!

I recently opened a new ProAdvisor Account and I'm unable to send any invoices to customers! Triad sending them to my own email address but still the same problem. I'm getting the message: We can’t reach this customer. Please verify the email address with your customer or use a different email. I contacted Quickbooks 3 times about that already and every time I do they act surprised and are saying the issue started happening only from the day I contacted them. This is beyond ridiculous. This is the worst technical team ever, they are never able to solve anything and give you advice for idiots like clear cookies or re-type email address.

Welcome to the QuickBooks Community, iconicaccounting. I appreciate you for performing the steps and for reaching out to our QuickBooks Support Team to fix the issue about sending invoices. I can also see that things have been challenging for you with this problem and with this, I'll share an update about this matter and ensure you'll be routed to the right person to assist you further on this concern.

Please know that being unable to reach <user's email> when sending invoices has been recently tagged as an ongoing issue. Our product engineers are now working to fix this as soon as possible. 

If a ticket has been raised when you contacted our support, rest assured that you're now added to the list of affected users. You'll receive updates through email once the issue is resolved. You can also send or reply to them using the existing email to check for the status of this matter. Also, you may reach out to our support again if you need more details about the case.

Lastly, you may refer to this article to see details on how the Sales page gives you a great at-a-glance view of the status of your sales transactions, like open and paid invoices: View sales transactions.

Don't hesitate to click the Reply button below if you still have a concern related to invoices in QuickBooks. I'm always around to help, 

iconicaccounting. Have a great day!

we've had this problem pretty consistently..... multiple computers, browsers, everything. 

The way we work around it is that we make the invoices, and then send from the mobile app and it has no problem....

Why?

Unsure but the website needs improvement.