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Level 1

journal entry with customer and non customer

Trying to do a journal entry with only one side allocated to a customer and the other not - but every time I enter it - it needs to allocate to a customer - how do I unallocate the customer? From the drop-down there is no blank and even if I enter it manually it will automatically choose a customer (the top one in the list of customers in the journal entry). 

QuickBooks Team

journal entry with customer and non customer

Hey there, Diggingin. 


Thanks for dropping by the Community today, I'm happy to provide some feedback on this for you. The Journal Entry requires a customer no matter what if it's an A/R or A/P account. You can find some helpful and additional information on this at the following link. 

If there's anything else I can help with, feel free to post here anytime. Thanks and have a lovely day. 

Level 1

journal entry with customer and non customer

It’s not an AP or AR account it’s an expense account. It was previously not assigned but I now need to assign part of it to a customer that is why I need a journal entry that part is assigned but not all. However QuickBooks won’t let me not assign part of it - it chooses the first customer in the list if I leave it blank. 

QuickBooks Team

journal entry with customer and non customer

Hi @Diggingin,


Thank you for your prompt reply, as well as for sharing additional information on your situation. 


I've created sample journal entries on my end, but I didn't get any error messages, nor see the system automatically assign a customer to a line of the journal entry where I left it blank. As my peer @Nick_M stated above, it will only require a customer or a vendor, for the A/R and A/P type of accounts, respectively. 


At this point, I suggest that you contact your bookkeeper or accountant, and ask for assistance on how to proceed with your journal entry.


Another way you can use journal entries in QuickBooks Desktop (QBDT) is to remove A/R, and/or A/P balances from a cash basis Balance Sheet on the last day of a reporting period. See the steps in this article: Resolve AR or AP on the cash basis Balance Sheet with journal entries


If you have other questions about journal entries, leave a comment below. I'll get back to you. 

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