link to maps isn't working

To clarify, are you referring to the mileage tracking feature where the map isn't loading? Updates can sometimes affect location permissions or auto-tracking settings. You may need to re-enable them in the QuickBooks mobile app.

If you use an iPhone or iPad, follow these steps:

1. Open the QuickBooks mobile app.
2. Tap Menu, select Settings, then Mileage.
3. Select Auto-track your miles.
4. Follow the on-screen instructions to allow location access.

If you use an Android device, follow these steps:

1. Open the QuickBooks mobile app.
2. Tap Menu, select Settings, then Mileage.
3. Turn on the Auto-tracking switch.
4. Allow location permissions.

Additionally, check your device's general location settings to ensure the QuickBooks mobile app can run in the background.

If this isn't what you meant, please let me know. Have more questions? Drop a reply below.

Not the mileage.

We were able to click on job, click address, and then it would open the map with directions to jobsite.  That isn't working anymore.

It wasn't tracking mileage.

We used to be able to click on the address under a job, it would open the address in maps, with directions.  Now we can't even copy and paste the address.  The techs have to write down the address then enter it into maps.

A quick data refresh can often resolve this issue by clearing temporary files.

For iOS, go to Menu > Settings > Refresh Data, then click Refresh Now. For Android, go to Menu > Settings > Refresh Data, then select Yes to confirm.

If the troubleshooting steps are not working and you still experience issues, you can also try uninstalling and reinstalling the app to ensure you have the latest version.

If the issue persists, I recommend contacting our Live Support team so they can take a closer look at the cause of this behaviour and provide appropriate guidance.

Feel free to leave a reply below if you have other questions or concerns.