Log in issue

Hello there, Stanislav Svyntytskyi.

I appreciate you for all the steps you've done to resolve this matter.

As of now, we haven't received any other concerns with regards to the error. That said, I'd recommend reaching out to our Customer Care team so they can make an investigation as soon as possible.

You can contact them through the ? Help button.

You can also visit our Help page for some articles about account and login management. 

I'll be around if you have other concerns. Keep safe!

Hi Adrian,

Thank you for your respond. It's very strange that you haven't heard about this problem as lots of my collegues have the same issue with log in. 

I have already spoke with support 3 or 4 times, last time they told me "i've checked in our records and found ongoing investigation about eror "The feature you've requested is temporarily unavailable ...:"

I provided varification information, sent copy of my passport and received respond that my issue will be addressed within a day, but is was 3 days ago. I just wounder maybe someone from QBO community had the same problem recently? 

Thanks for coming back, Stanislav Svyntytskyi.

If you are referring to the error message "The feature you've requested is temporarily unavailable. Make sure your browser has Javascript and cookies enabled. If the problem persists you can clear your cache and cookies and then restart or try using a different browser" when an employee trying to accept an invite by creating an account from an email invite but routed, then we have an ongoing issue about this one. There's no specific time frame on when this issue will be resolved. Rest assured, our engineers are working together on the permanent fix.

Since you already contacted our Customer Support Team, they already added you to the list of affected users. Then, they'll send you an email notification once there's an update on this investigation.

Feel free to visit our Help article page for more insights about running your business in QuickBooks. 

We appreciate your patience in this matter. I'm just one post away if you need anything else in QuickBooks. I'll be here to address them. You have a good one. 

Thank you for the response.

Unfortunatelly cleaning cookies or cache didn't help not change browser. As I told I even re-installed windows, so that is not the reason. I still don't have access to my accoung and cannot work :( 

The biggest problem is that my clients cannot register new QBO account as have the same error. 

This isn't the impression I'd like you to experience, @Stanislav Svyntytskyi.

Rest assured, our engineers are working diligently on getting this resolved. Meanwhile, you'll want to invite your client using a different email address.

Here's a guide for the detailed steps: Add clients to QuickBooks Online Accountant.

Additionally, feel free to browse this link here to view all articles of QBOA. Just choose a topic that fits your concern.

Please know that you're always welcome to reply anytime if you have follow-up questions with account management. I'll be around to help. Take care and have a great day ahead.

Shiella,

I don't want ot invite them, in general clients register by themselfes and than provide me access to their QBO, but now those clients I spoke to, couldn'r register new QBO account, becouse of this error (they tried to registere QBO using their own email address, name and phone number)

Thank you for the clarification, Stanislav Svyntytskyi.

I'm here to provide some troubleshooting steps to resolved this error message. I'd suggest sharing these steps with the affected clients. To start, let's enable the cookies in your browser. This ensures the websites work properly.

Here's how:

1. On your computer, open Chrome.
2. At the top right, click More  Settings.
3. Under Privacy and security, click Site settings.
4. Click Cookies.
5. From here, you can allow all cookies.

For other supported browsers, please see this article: System requirements for QuickBooks Online products.

If the error persists, close the web browser completely. Then, re-open it and check if you and your clients can now log in to QuickBooks without the error.

In case your clients are able to log in, I'd suggest deleting all the email invites you received. Once done, ask them to send a new one again. 

However, if none of these fixes the problem, I'd recommend contacting our QuickBooks Support Team. They're equipped with tools to check the cause. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

Additionally, I've got you these articles that'll help you in managing your account and transactions:

• Help Article for QuickBooks Online Accountant
• Add and Manage your Accounting Team in QuickBooks Online

I appreciate your understanding on this matter. Please come back and keep us posted on your progress in getting this error message resolved. The Community is always here to help.

Ive been getting this same error and its very frustrating.  Ive tried all of the above, cookies, new browser, different browsers and all with the same error. Very frustrating when i log into the same computer, same browser with the user who is sending the invite but it doesnt work for the new user.  

Thanks for bringing this one to our attention, blaisedyer.

I appreciate you for performing some troubleshooting steps to get this sorted out. If the newly invited user showing as invite accepted and no email in manage users as no invite is sent, then we have an ongoing issue about this one. Rest assured, our engineers are working on the permanent fix.

In this case, I'd suggest consulting our Customer Support Team. They'll pull up your account in a secure environment and add you to the list of affected users. Then, they'll send an email notification once there's an update on this case. You may call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how:

1. Go to the Help icon on the top right. 
2. Enter your concern in the search field.
3. Choose Talk to a human.
4. Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human. 
5. Press Contact us.
6. Tick Continue. 
7. Choose Chat or Get a callback.

Feel free to visit our Account management page for more insights about managing your Intuit Account.

This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Take care always. 

i have same problem issue

@iqram muqtadir 

Did you encounter the following screen when try signing up a QBOA account?

Thank you for reaching out to the community and letting us know about the unexpected behavior you've encountered in QuickBooks, iqram muqtadir. 

Since none of the troubleshooting worked, I'd suggest getting in touch with our Support Team. They can take a closer look at the issue and raise a ticket if necessary

Before doing so, please check our support hours here. Then, follow these steps:

1. Click the Help icon located in the upper right-hand corner.
2. In the Help window, click the Contact Us button located at the bottom.
3. Enter your question and click Let's talk.
4. Choose either Start a chat or Call us.

However, if you’re experiencing a different issue, check out the Get help if you can't sign in to your account guide. The troubleshooting is scenario-based, so I suggest following the steps that fit your situation. With these steps, you can correct your payroll and login to the account in no time.

I'm also adding a great resource to help resolve unexpected issues when using QBO. It contains some links about clearing the browser's cache and adding Intuit as a trusted site: Troubleshooting browser problems. 

Also, you may find these articles helpful as future references:

• Why did my invited users not receive their email invitations for QuickBooks Online?.
• Add clients to QuickBooks Online Accountant.

You can always count on me whenever you have other queries with your QBO account. I'm always here ready to back you up!

yeah i have face this face. i cleared all my browser history n cookeis .i hv also javascrift enabel . i try different browser or incongito mood but still same problem.

This is still a problem.
I cannot accept an invite even after enabling javascript, cookies, clearing the cache/cookies and restarting.
I tried this on firefox and chrome.

I understand how inconvenient it is when you can unable to accept the invite for your account, johnnypwnage.

I've checked our records and there's an ongoing investigation where QuickBooks Online Accountant is unable to accept invitations. Where the error message is "The feature you've requested is temporarily unavailable. Make sure your browser has javascript and cookies enabled." Rest assured, our engineers are working together on the permanent fix. 

In this case, I'd suggest contacting our Customer Support Team. They'll add you to the list of affected users and you'll receive an email notification once there's an update on this issue. Here's how to reach us: 

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

Feel free to visit our Account management page for more insights about managing your Intuit Account.

This will take you in the right direction today, but please don't hesitate to get back to me if you have any follow-up concerns. I'm always here to help. Take care always. 

SAME EXACT PROBLEM

I wish you didn't go through this kind of experience, Hippity. Let's perform some troubleshooting steps to access your account successfully.

If you haven't tried logging in to your account through a private window, I suggest doing so as the browser's cache may affect this behavior. You can use either of these keyboard shortcuts to save you time:

• Google Chrome: Press CTRL + Shift + N
• Safari: Press Command + Shift + N
• Mozilla Firefox: Press CTRL + Shift + P

If you can log in with no error, switch back to your default browser, then clear the cache to refresh the system.

If the same thing happens, I recommend contacting our QuickBooks Support Team to investigate this further. To start:

1. Go to the Help menu.
2. Click on Contact Us from the Search tab.
3. Enter a short description of your concern.
4. Choose a way to connect with support.

Once you've opened your QuickBooks account, you can begin recording your business transactions in our system. You may refer to the following materials as your guide:

• Watch step-by-step videos to learn your way around QuickBooks
• Recommended help for QuickBooks Online

Please notify me in the comment section below if you have follow-up questions while working with QuickBooks. I'm just a few clicks away to help. Have a good one!

I have just fixed this error. and while accepting invitation add USA phone number then its worked.

Solution

My friend as having the same problem. 

I tried making his new id on my laptop, I got the same issue,while I could easily login using my personal id.

We used other solutions provided like clearing cache, updating java, using incognito mode etc, we had same issue.

Then we created a new email address on Hotmail, and we tried once more using new Hotmail id , changing browser from Chrome to edge and using other mobile number.

The problem was resolved. 

You should try this too

Hello! Is this the only solution to the issue you have found? I am trying to sign up a new business for QBO and keep getting the same error message that i am unable to login because of javascript. I tried the solutions listed and like you said nothing changed.  

Hello there, @IDKJustaname.

I appreciate you trying to resolve the issue of getting an error about JavaScript by performing the recommended troubleshooting steps.

Since you have done all the troubleshooting recommended above and you're still having the same issue, I suggest reaching out to our Customer Care team. They have the tools to conduct a secured screen-sharing session to further investigate the root cause as to why you're unable to accurately align your W2 forms.:

Here's how:

Thus, you can reach our Customer Care team to check further and help you track 1099s.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select an Assistant tab to get started and get quick, personalized answers. Select a suggested option or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.

You can then choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For future reference, you can click this link to route you to QuickBooks Online how-to-videos to guide you in navigating QuickBooks: Watch step-by-step videos to learn your way around QuickBooks.

Don't hesitate to comment below if you have questions in logging in to QuickBooks Online. I'm always here to help. Have a great day.

This is still an issue, 3 years later

Hello.

I understand how frustrating it can be to deal with this problem repeatedly. I'm here to help you and provide the necessary support. 

Have you tried following the steps mentioned in the thread? If not, I recommend giving them a try. 

However, if the issue persists, consider contacting our Customer Care Support. They have the tools to investigate the issue further and create an investigation if necessary. 

If you can log in to your account, you can check this article to learn how to access your Intuit account: Access and manage your personal data from your Intuit Account.

You can always post again if you have other concerns besides login issues in QuickBooks. The Community is here to assist.