Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 

Manage clients in QuickBooks Online Accountant

Learn how to keep track of clients and update your client list. If your client is part of your wholesale billing plan, follow these steps to update their info or remove them.

Your list of clients is always growing. Keeping your client list up-to-date in QuickBooks Online Accountant is easy. Here’s how to update clients' info.

If just need to get started bookkeeping, here's how to open and review your client's books.

Add clients

Follow these steps to add clients to your QuickBooks Online Accountant firm.

See your clients

In QuickBooks Online Accountant, go to the Clients menu.

The client list shows your clients' info, including who their lead accountant is. You'll also see the status of work like Prep for Taxes and tax returns.

To see more details, select a client's name. The tabs on their profile show you what QuickBooks products they have, documents you've sent them, and tax return info.

Don't see a client or their company on your list? Learn how to find a missing client.

Tip: To manage your Wholesale Billing clients, select Settings ⚙ and then Subscriptions and Billing. Your wholesale clients are in the Manage Wholesale Clients section.

Update or edit a client’s info

  1. In QuickBooks Online Accountant, go to the Clients menu.
  2. Find the client.
  3. Select Edit client in the Actions column.
  4. Make your changes.
  5. When you're done, select Save.

Tip: If you don’t see the changes immediately, refresh your web browser.

Make a client inactive

If you have seasonal clients or ones you don’t work with often, make their profiles inactive. Inactive clients won’t appear on your list of clients, but QuickBooks holds onto all their info.

Note: Making a client inactive doesn’t cancel their subscription . It also doesn't remove them from your wholesale billing plan.
  1. In QuickBooks Online Accountant, go to the Clients menu.
  2. Find the client.
  3. Select the Edit client ▼ dropdown and then Make inactive.

To see your inactive clients:

  1. In QuickBooks Online Accountant, go to the Clients menu.
  2. Select the Settings ⚙ icon at the top of the list.
  3. Select the Include inactive clients checkbox.

To make a client active again and pick up where you left off:

  1. In QuickBooks Online Accountant, go to the Clients menu.
  2. Find the client.
  3. Select Make active in the Actions column.

If you're the primary admin for your QuickBooks Online Accountant firm, you can permanently delete clients. You lose all access to their company and any work in features like Prep for taxes.

Important: Deleting a client doesn’t stop their QuickBooks Online subscription. If they need to cancel, here’s how to cancel a QuickBooks Online subscription.

If you know you need to delete a client:

  1. If you're currently the primary admin for your client's company, make sure your customer assigns a new primary admin.
  2. If the client is part of your wholesale billing plan, remove them from it. Your client gets full access to their accounts after they update their billing info.
  3. Sign in to QuickBooks Online Accountant as an admin.
  4. Select Clients.
  5. Find the client you want to delete and select their name.
  6. In the Edit client dropdown, select Delete permanently
  7. Select Yes to confirm.

Note: When you delete a client who’s also connected through ProConnect Tax Online, this only deletes their QuickBooks profile. It doesn’t affect their ProConnect profile.

Was this helpful?

You must sign in to vote, reply, or post
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us