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lcconley24
Level 1

Mileage Round trip

I am entering mileage manually today.  Previously to today there has been an box to click to "make it round trip". Now it is missing.  What happened to it?

12 Comments 12
LeizylM
QuickBooks Team

Mileage Round trip

Thank you for posting here in the Community, lcconley24. 

 

 

I'm happy to guide you today so you'll be able to track mileage round trip in QuickBooks Online. 

 

Here's how:

 

1. Go to Mileage on the left panel.

2. Hover the green Add trip button in the middle right on the screen, then click Create trip

3 Fill out the ask information. 

4. Click Create a round trip, then Submit

 

 

I've got some resources that you might need for additional information: Learn about standard mileage and actual expenses deduction methods.

 

Keep me posted if you have any follow-up questions about signing in to your account. I'll be around to help. 

gkramer
Level 1

Mileage Round trip

Having the same problem, glad to know it's not just me. However the solution provided in the answers did help. The "create a round trip" button isn't there anymore.

gkramer
Level 1

Mileage Round trip

The "Create a Round Trip" button is missing.

MichelleBh
QuickBooks Team

Mileage Round trip

Thanks for joining on this thread, @gkramer.

 

I appreciate you for following the steps outline by my colleague above. Let's get your Round Trip button to appear by doing some basic troubleshooting steps. This way, you create and track a round trip as soon as possible.

 

To start, I'd recommend accessing your account through incognito. These browsers won't collect any cache and cookies. This way, we can check if it's a browser-related issue. 

 

Here are the shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

Once logged in, go back to the Add trip page and check the Round Trip tab. If you see it, please go back to your normal browser and clear the cache to speed up your browser. Using other supported browsers is a good option too.

 

If the issue keeps going, I'd advise communicating with our Technical Support. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for investigation.

 

Here's how: 

 

  1. Go to the Help menu, then click Contact Us
  2. Type your concern in the box and tap Let's talk
  3. Choose either Get a call or Start a chat
  4. Complete the required data and submit the request.

 

Please feel free to check our support hours to ensure we can address your concern quickly.

 

Additionally, you can also click the Download Trips on the Trips page. This way, you can review and track your mileage data. 

 

 

You may also check out these articles below about fixing some mileage issues and handling mileage reimbursement. 

 

 

Feel free to leave a comment below if you have additional questions about mileage or how the call goes. I'd be glad to support you. Take care. 

KariBeebe
Level 1

Mileage Round trip

Me too - no "round trip" button

PlanMan
Level 2

Mileage Round trip

I've been using the Round Trip button almost daily. That and the Duplicate Trip feature are suddenly missing from QBO. Actually, the entire quick menu that always appeared to the right of my listed trips is missing. Please help! I cleared my browser cache, tried incognito window, used different browser, etc. Please help!

PlanMan
Level 2

Mileage Round trip

Same here. Missing the button. Tried the steps suggested. No change.

ChristieAnn
QuickBooks Team

Mileage Round trip

Hi there, PlanMan.

 

It's nice to see you again on the QuickBooks Community page. I appreciate the detailed information you've shared on what you've done to get help in fixing your issue. 

 

Since the problem continues to occur, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to investigate the cause of why the Round Trip button is missing.

 

Here's how to contact them:

 

  1. Open your QuickBooks Account.
  2. At the top right, click the Help icon.
  3. Choose the Assistant section.
  4. Type your concern in the Type something field.
  5. Click Talk to a human.
  6. Click I still need a human.
  7. Click the Get help from a human.
  8. You'll be routed into the How can we help? page. Then, select callback or how you want to contact them and fill in the information.

 

Please refer to this article to view different information on how you can fix the missing or inaccurate trips on your phone or tablet: Fix mileage tracking issues in the QuickBooks Online mobile app.

 

Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

mason1967
Level 1

Mileage Round trip

I'm having the same issue as well. Please add this functionality back.

TirzahC
Level 6

Mileage Round trip

Let's get this sorted out,@mason1967.

 

To help us investigate the reason why is the round-trip button missing, I suggest contacting our Customer Care Team. They'll be able to do screen-sharing to determine the root cause of this issue.

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Mileage button".
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

Just in case you want to learn how to record business miles for one or more vehicles, you can check out this article: Automatically track mileage in QuickBooks Online.

 

Feel free to leave a reply or post again if you need more help. You take care and have a great day!

 

Barnshaw
Level 1

Mileage Round trip

I spoke to Quickbooks this morning - they couldn't resolve the issue.

I have found that once you have created a 'one way' trip there is a circle to the right hand side of the created trip that gives you the 'round trip' option. Click this and the return journey is created! :)

Reikisar
Level 1

Mileage Round trip

Hi Barnshaw!

 

could you post a screen shot of the circle of where to change a trip to round trip please? I can’t see it. Am using the app on an iPhone.

 

 

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