multiple CORRECT duplicate transactions are NOT downloading from bank feed - is there a way to turn off ?

Hello, cassidyliz.

I'd like to clarify some information.

Do you mean to remove the duplicate transactions downloaded in the Bank Feeds? If so, you can follow the steps below.

Before doing so, please know that deleting transactions depends on the mode you're using. You can check out this link to learn more about switching between bank modes.

For the Side-by-Side mode, here's how:

1. Go to the Banking > Bank Feeds > Bank Feeds Center.
2. In the Items Reviewed section, choose the account with the transactions you want to remove.
3. Click Items to Delete.
4. Select the transactions you want to delete.
5. Hit Delete Selected. Then select Yes to confirm. Tip: If you're already matched your statement, you can select Select all downloaded transactions older than and set the date to the last statement end date. Then select Delete Selected. You may need to switch to Register mode to delete everything.

For reference, you can read this article: Remove duplicate transactions in QuickBooks Desktop.

Please let me know if you need something else. I'll be around to give the solution. Take care and stay safe!

NO, I stated there are duplicate transaction that are CORRECT ( like multiple purchases at a store on the same day for the same amount) that are not being downloaded. The feed is filtering the transactions. 

Thanks for clarifying your banking concern, cassidyliz. I'm determined to help you download multiple transactions in QuickBooks.

Before proceeding, may I know the name of your financial institution? This way, I'll be able to check if there are other reported issues similar to this.

To download these transactions, I'd suggest manually updating your account on the Bank Feeds page. I'll show you how.

1. Go to the Banking menu and then select Bank Feeds.
2. Choose Banks Feeds Center, then select the correct bank account.
3. Click on the Refresh button.

For your visual reference, I've attached a screenshot below.

Aside from manually updating, you can also upload the bank transactions into QuickBooks Desktop. Here's how:

1. Open a web browser and go to your bank’s website.
2. Sign in to your bank account using your normal process.
3. Download your transactions as a QuickBooks Web Connect (.qbo) file.
4. Once done, you can now import your web connect (.qbo) files.

Additionally, I've included these articles that'll help you categorize and reconcile your transactions in QuickBooks. Doing so ensures your books are accurate.

• Add and Match Bank Feed Transactions
• Reconcile Workflow in QuickBooks
• Reconcile an Account in QuickBooks Desktop

Please come back and keep us posted on your progress in downloading your bank transactions. It's my priority to get this resolved.

the feed in question is American Express card 

I appreciate you getting back to us, cassidyliz.

Right now, we haven't received similar issues reported with American Express not being able to download duplicate transactions.

To get this sorted out, I'd suggest getting in touch with your financial institution to have this investigated.

You can also follow the steps to manually import the duplicate transactions provided by my peer above as a way around. For the detailed steps and instructions, here's an article for your reference: Download Bank Feed transactions in QuickBooks Desktop.
 

In case you need help with reconciling your account, you can scan through this article for your reference: Reconcile an account in QuickBooks Desktop.

You can drop your comment below for follow-up inquiries or other banking concerns in QuickBooks Desktop. I'm just around to help. Have a great rest of your day!

I have had this issue with American Express and Capital One Credit Cards.  

Any time there is the same vendor with the same amount charged multiple times in the month, QB consistently and automatically leaves these transactions out.  It is frustrating and ongoing..

Hello there, Tyler- S.

Did you receive a specific error you encountered when trying to looking into the downloaded rtransactions? You can remove duplicate transactions right from your bank feed.  How you delete transactions depends on the mode you're using. To start, let ensure that QuickBooks is updated to its latest release. It can help fix issues within the company file.

Look into your transactions if bank feeds are downloading as expected. Then, you can try manually updating the transaction list by clicking the Update button in the upper right. In the meantime, you can import the transactions you need if the same thing happens. 

1. From the Banking menu, select Bank Feeds, then Import Web Connect Files.
2. Select the QBO file you saved, then select Open.
3. When prompted to Select Bank Account, select Use an existing QuickBooks account if the account you're importing transactions into is already set up in QuickBooks.
4. Select Continue and then OK.
5. Go to the Bank Feeds Center to review your transactions.

From there, you can categorize your transactions. 

Keep me posted on how this works so I can help you further in resolving the issue. Take care!

This is a problem with quickbooks not the banks. It does it with every single banking and credit card company. It will not repeat a transaction even though it is on different dates. I have to create a copy every month when I have the same amount to pay car payments, fedex when the same amount is used almost daily. This was a non answer and very frustrating. 

The quickbooks program needs to download every transaction even if it is a duplicate. 

Did you even read the original post. We want duplicate transactions to download.  They are not the same transactions they are the same amount to the same vendors several times through out the month. WE WANT THEM!!!!! 

Yes Capital One here

Have to manually enter so many transactions

Many years now

At least I know I'm not alone and it's not just me

I can enter all my transactions with more peace of mind now

Hopefully one day Intuit and Capital One get together and figure this mystery out

Until then, know that we have a community

Yes please look again

These are real transactions being blocked

They have different dates, that is the only difference, but that needs to be enough in our circumstance

We need all these transactions to record, otherwise we put them in manually, as I have for years, with Capital One

I just experienced the exact same issue. I downloaded my credit card transactions from Chase. There were three identical credits posted on my account at the exact same time by Chase for 54.99 (in exchange for using credit card points). When I downloaded the charges into Quickbooks, only one appeared.

Quite frankly, the answers on this post are infuriating because the solutions posted by the Quickbooks staff have nothing to do with the issue which was very clearly articulated by the original poster. Furthermore, the Quickbooks staff appears to be blaming financial institutions on the issue when it is clear that this is a Quickbooks problem. Considering how expensive this software is, this is completely unacceptable!

I want to make sure all you're charges are downloaded in QuickBooks, @alexmazur.

To begin, let's click the Refresh icon a couple of times to update the connection between your bank and QuickBooks. Here’s how:

1. Select the Banking menu.
2. Choose Bank Feeds.
3. Click the Bank Feeds Center.
4. Choose your account and click the Refresh icon a couple of times. 

If the issue persists, you have the option to manually import those transactions to your QuickBooks Desktop (QBDT) software. However, this can cause duplicate transactions once the synchronizations issue is resolved. In this case, you'll need to delete those upload transactions. If you still wish to import them, here’s how:

1. Sign in to your bank website and download the transactions from there.
2. Ensure the file is in .QBO format. 
3. Once done, Proceed to the Banking menu.
4. Click Bank Feeds and then choose Bank Feeds Center.
5. From the Bank Accounts list, choose the account you want to connect. 
6. When you're ready to get your transactions, select Download Transactions.
7. Click Synchronize. 
8. Enter your PIN or password to connect to your bank.
9. Then choose OK.

You can also check this link for more details: Download Bank Feed transactions in QuickBooks Desktop.

Meanwhile, you can also contact our support team. They have the tools to check your account in a safe environment, and they can help find the root cause of your issue and find a fix.

Once done, you can categorize and reconcile your accounts whenever you’re ready.

Let me know if you have other follow-up questions in regards to your bank feeds. I’m more than happy to work with you again. Keep safe. 

Ok. Update for everyone.  What I found recently is that the transactions ARE downloading into the transaction list but some of them are being "Auto Matched" which means it attaches itself to a transaction that was already in the register before the new download.  I was unable to "Unmatch" the transaction, but at least can help you identify which ones won't be flowing into the register correctly.  I ended up just snipping the screen and entering by hand.  Then "ignored" the transactions that were auto matched but shouldn't have been.

I appreciate you for sharing insights on how to resolve the matching bank transactions issues, Tyler - S. 

We can also create rules to categorize transactions for things you frequently spend money on, like supplies or business expenses. Here's how: 

1. Go to the Banking menu.
2. Choose Bank Feeds and then Bank Feeds Center.
3. Tap Rules, then select Add Rule.
4. Add a Rule Name, then select if it’s Money In or Money Out or Both.
5. Add Conditions and if the rule is for Any or All of the conditions for description, memo, and amount.
6. If your class tracking is enabled, add values for Payee, Account, and Class.
7. For Money Out rules, you can also assign a Customer:Job
8. Add the conditions for the rule, then when you’re done select Save.

From the rules page you can also search rules based on the name, rule condition, description, payee, classQuickBooks Support and account.

1. Select a transaction, then from the Action column,.
2. Click the dropdown then Add More Details.
3. Tap Create rule from this transaction.
4. From the Add Rule screen, add the details for the rule.
5. When you’re done, press Save.

Here's an article you can refer to for more details about adding and matching bank feeds in QuickBooks Desktop. 

In case you need help with reconciling your account, you can check out this article for your reference: Reconcile an account in QuickBooks Desktop.

Feel free to drop your comment below for follow-up inquiries or other banking concerns in QuickBooks Desktop. I'll be here to answer them. You have a good one. 

I think the way to solve this might also be different if you are used CLASSIC vs EXPRESS vs ADVANCED banking feed modes.  I never had this issue when using Classic.  It started happening when we switched to EXPRESS.  Is there a way to make them NOT auto-match in Express so that when we do have many of the same deposits from the same vendor on the same day... all of them actually make it into our register instead of auto-match only accepting the first of these?

This is still happening, couple years later.  QB staff answers are copypasta garbage not even reading what users are saying.  Classic QB/Intuit terrible support.  "DERP DERP THIS IS HOW TO DELETE DUPLICATE TRANSACTIONS!". No. That's opposite of the problem here. 

We have a 'top off your balance' situation where we have multiple $100 charges frequently on an AMEX card. 

I will say they seem to have "half fixed" this.  It used to be worse, now the amount has to match within just a day or two.  If its say a week later your transaction comes through fine.  But if its like today - one $100 on 12/4 and one $100 on 12/5... it refuses to import the 2nd one over and over again.  NO THERE IS NO PROBLEM WITH THE BANK OR THE QBO FILE DON'T GIVE ME SOME COPY PASTE GARBAGE ON HOW TO USE WEB CONNECT. Its a bug. Old bug.  Fix it. 

This is happening to me as well.