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info-amazinggrac
Level 1

Need to talk to a human being

Need to talk to human being
5 Comments
Charies_M
Moderator

Need to talk to a human being

Thanks for coming here, info-amazinggrac.

 

I can help connect you to our phone support but before I do that, allow me to offer some help. That said, may I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

 

For now, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

However, if you wish to get in touch with the previous agent, you can set them a request for a callback.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Get a callback
  6. Type in your contact info.
  7. Select Confirm my call.

 

You can check out this article for our most updated contact information: Support hours and types.

 

Looking forward to hearing your response. Get back to me and I'd be happy to assist.

Jokin
Level 1

Need to talk to a human being

Case #[removed]  I was charged in error for the 2021 program that I purchased in March of 2020.

 

Joesem M
QuickBooks Team

Need to talk to a human being

Hi there, @Jokin.

 

Thanks for posting your concern here in the Community. I'm here to help make sure that you're able to get the assistance that you need about the charges you're receiving in QuickBooks.

 

Since Community is a public forum, we're unable to verify the charges you're receiving as this requires personal information. I'd highly suggest contacting our Support Team. They have the tools that can pull up your account in a secure environment and double-check as to what are the charges for.

 

Just follow the steps shared by Charies_M above on how to reach them. If you're using QuickBooks Desktop, just click this link:  Contact QuickBooks products and services Support. Ensure to review their support hours so you'll know when agents are available.

 

 Also, your case number was removed for security purposes. However, you can provide it to our Support Team for easy tracking.

 

I've got you this helpful link in case you need some ideas in managing your books with QuickBooks Online: QBO Help articles. This page includes topics such as setting up and connect apps, track employees' time, set up online payments, etc. 

 

If there's anything else I can do for you concerning QuickBooks, don't hesitate to visit us again. I'm more than happy to offer help. 

Jokin
Level 1

Need to talk to a human being

I've been going around & around with phone computer generated talkers, and typing chats with sales people.  I haven't had any luck with any of it!  It all started with me purchasing my QB Premier program Feb. 28, 2020.  I bought the stand alone version, but this past week, I was billed for a yearly upgrade. I called, and I eventually got a real person to help me. She realized that I had purchased a stand-alone program, but for some strange reason, I didn't have the correct license and product numbers.  They had not changed from my originals.  (Somewhere about this time, I suffered a computer melt-down, and don't know if that contributed to the mess.)  This very nice lady got the license number upgraded, and it showed that my product number had also been updated.  The next morning, however, when I opened my QB program, it showed the old product number again.  I called, and this time, I got another very nice lady that un-install & re-installed the program.  That seemed to have fixed it. But this morning, I check my bank account, and I've been charged $705 for this program that I bought back in Feb. 2020!!!   Today, I've been going around in endless circles trying to get to talk to someone that can help look into this.  The phone #'s just tell me to go to the help (NO HELP!) The chat people say they are in sales, and don't have much in the way of options to help!  (AGAIN, NO HELP!)  So, I do have a program that now works properly, but I've been charged this $705 for something that I already paid for last year!  No one seems to want to do anything about it!

Fiat Lux - ASIA
Level 15

Need to talk to a human being

@Jokin 

Have you checked into your CAMPS? You have to see the replacement license code in there.

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