Question

Need to talk with someone?

Forum|Forum|5 years ago
January 25, 2021
29 replies
147 views

I need assistance setting up my new account

QuickBooks Online

Level 6

Hello there, userbandcdakotaprope,

Can you provide more information on what you need help with? The Community has a lot of users and accountants that can help you.

I'll add this article about getting started and adjusting settings after you sign up for QuickBooks Online.

Here are some video tutorials that can help you achieve most tasks in QuickBooks Online: Video tutorials for QuickBooks Online.

If you still want to talk to one of our support, you can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below:

Go to the Help icon to connect to a live support agent.
Provide us with some information about your concern.
Select the Contact Us button and provide some details about this concern, then on the Let's talk button.
You'll now be provided options on how to connect to our Customer Support.

I'll always be here to lend a hand if you need our help here in the Community

M

marsilicc

MY name is Paul Marsili

I just updated to Quickbooks 21.

I dowqnloaded the "Plus Annual Subscription" Liscense [License Number removed] Product [Product Number removed].

How do I download "Data Recovery Services and "Annual Support"

I opened quickbooks 21 and not all of my companies are listed and I cannot find any memorized reports

for those that are listed.

Help - I need my data.

When you reply - where do I look for it. Web site is not friendly to me.

Adrian_A

Level 8

We don't need to download the Data Recovery Services and Annual Support, Paul Marsili.

These two services are additional services on your QuickBooks Desktop program. That being said, you can reach out to us anytime you need to recover your data.

As for the list of companies, it's possible that the file was moved or renamed. Aside from this, your computer may have been disconnected from where your QuickBooks file is located.

I've added this article on how we can resolve this depending on where you access the file: Company file is missing or cannot be found.

Also, you'll be notified about my response through your registered email address.

You can also visit out Help Articles page on how to manage your file.

Let me know if there's anything that I can help. Stay safe!

W

Wanda 267

When I went into do payroll it said I need to reactivate. I went in and verified by credit card information, however the "reactivate subscription" is still shown. How can I verify that my payroll subscription has been reactivated

JenoP

QuickBooks Team

I'll answer your question on how to verify if your account is already active, Wanda 267.

An email confirmation will be sent to you as soon as the renewal or reactivation is successful. You'll want to check your inbox for an email regarding your subscription.

Aside from that, you can also go to the Billing and Subscription page in QuickBooks Online to check the status of the subscription. Here's how:

Go to the Gear icon and select Account and Settings.
Proceed to the Billing and Subscription tab.
Look for QuickBooks Payroll.

Just in case you're still receiving the "reactivate subscription" message the account is already active, you can clear your cache and cookies. A possible browser issue might have caused the error when running payroll in QBO.

You can also reach out to our chat or phone support teams. They can take a look at your account and verify the status of your subscription. Here's how:

Click Help in the upper right-hand corner of QBO.
Look for Talk to a human and click on it.
Type in "support" or "contact support" again and press Enter.
Click I still need a human.
Select Get help from a human.
Choose between Chat with us or Have us call you.

Let me know if you still need help with QBO. The Community is always here to guide you.

W

Wanda 267

Where is the Gear icon?

JenoP

QuickBooks Team

Hi again, Wanda 267.

The Gear icon is located in the upper-right hand corner of QuickBooks Online, just beside your initial.

If you're using QuickBooks Desktop, follow these steps on how to check the status of your payroll subscription:

Go to the Employees menu and select My Payroll Service.
Select Account/Billing Info.
Sign in using your Intuit Account login. See also Resolve issues with My Account login just in case you're unable to log in.
Look under the Status section.

Here's an article for more details: Reactivate Your QuickBooks Payroll Subscription.

Don't hesitate to reach out to us again if you need anything else.

W

Wanda 267

When I click on Help I do not see "talk to a human" . Would you be able to have someone call me. Or are you able to look and see if my payroll is active? This has been extremely frustrating trying to get this resolved.

katherinejoyceO

Level 9

Thanks for coming back for more support, @Wanda 267. I understand the need to connect with our live support agents and get this issue resolved right away.

You can request a call back to get someone to call you and help double-check your payroll subscription status. Here's how:

Go to the Help menu, then select Contact Us.
Enter your concern and click Let's talk.
Choose the Get a callback from an expert option.

Please know that our available time is: M-F 6 AM to 6 PM PT

You can also talk to our payroll experts through chat. Go to this link and enter your details to start a chat session: Chat with us online.

For future reference, you can browse for related topics in our QuickBooks Articles hub. We have available articles with some easy steps to your how do I tasks.

Let me know how it goes, @Wanda 267. I'm always around here to help in any way I can.

H

Horrible experience

At this point, this is robbery..I have a small business and they are withholding $8k in funds for absolutely NO reason. It may not seem like much however I’m on the verge of loosing my business because that’s operating cost. I can possibly manage another week before I have to close my doors behind this..somebody needs to do something NOW or I’m going file a lawsuit and I will be going after funds for pain and suffering, loss wages, and much more…

D

DebSheenD

Level 5

This is not the kind of service we want you to experience in QuickBooks.

I would feel the same way in that situation regarding the withholding funds. I'm here to help you get the support you need.

I suggest you QuickBooks Online Support for assistance on this matter. They can further investigate your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:

Sign in to your QuickBooks Online company.
Go to Help (?).
Select Contact Us.
Enter your concern, then select Let's talk.
Choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

Visit our Help Articles page for more insights about managing your business in QuickBooks.

I'm still here if you have other questions about managing your account. Just post your questions here, I'll respond as soon as possible. Keep safe.

F

fe8

My password is locked, I can't change the password even if I have the Quickbooks 2016 registration and the CD.

Is the 2016 software not usable anymore on desktop?

Fiat Lux - ASIA

Level 14

@fe8

For your reference

https:// quickbooks.intuit.com/learn-support/en-us/help-article/intuit-billing-updates/use-automated-password-reset-tool-quickbooks/L2nMU2Gu8_US_en_US

Another option, chat Support and ask Data Service to help. Last resort, consider buying a 3rd party password removal service.

B

bogie1

Purchased Updates for 2023 order @400504740935710 no licsense or product number was issued can proceed with the rest of the download without.

Fiat Lux - ASIA

Level 14

@bogie1

How did you purchase it?

G

George Larter

Yes

Bryan_M

QuickBooks Team

Thank you for joining the thread, George Larter.

May I know if you have further questions or would you mind sharing more details if you have an issue on your end? It will be an honor to assist you.

Never hesitate to reply to this post if you have an additional question about any QuickBooks-related concern. We'll be happy to help. Take care!

A

Amirkokabi14

I want to cancel because I bought the softer myself and I am doing it. They charged me 2-40 dollars for the last two months. I want it to be refunded.

Thank you

[removed]

K

Kurt_M

QuickBooks Team

Hello there, @Amirkokabi14.

It isn't the experience we want you to have when using the program. We'll write down the steps to point you in the right direction so our Customer Care Team can access your account in a secure environment and check where those charges are coming from:

Sign in to your QuickBooks Online company.
Select Help (?).
Select either tab to get started:

Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.

For more details and support availability, you can visit this page: QuickBooks Online Support.

On the other hand, here's an article to help you secure a copy of your data from QBO and know more about product purchase refund:

You can mention me in the comment section if you need further assistance managing your QuickBooks account or have any additional questions related to the program. Feel free to visit us here in the Comment space. Stay safe.

G

Gerardniessink

My computer does not connect to the online quickbooks system

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