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csandbfl
Level 1

No print option on app

The print button is missing after the last app upgrade. Anyone find a fix for this?
1 Comment 1
Daniela_A
QuickBooks Team

No print option on app

I appreciate you for dropping by here in the Community, @csamdbfl.

 

Allow me to share some troubleshooting procedures that can bring back the print button. 

 

We can start by refreshing the app's data. It plays the same role as clearing the cache from your web browser. Both collect files to save time when loading repetitive data and images. They often become outdated or corrupted, causing issues like missing UIs. Here's how: 

 

Android

 

  1. From More Options 
  2. Select Settings, then click Refresh Data.
  3. Choose and select Yes.

 

iOS

 

  1. From the Menu ☰.
  2. Select Help & Feedback.
  3. Click Refresh Data, and then select Refresh.

 

If the issue persists, we may need to uninstall and reinstall the application to start fresh.

 

You can also use this article for more details and solutions on how to troubleshoot unexpected behaviors within the QuickBooks Online mobile app: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

 

Please let me know if you have additional questions or concerns. You can reach out to the Community or me any time you need a helping hand. We're here for you every step of the way. Take care! 

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