Hello there, @sean-roseroofing.
Let’s perform some of the basic troubleshooting steps to show your Paypal transaction in QuickBooks Self-Employed.
There are times that the browser is full of frequently accessed page resources, causing some unusual responses. Here are the keyboard shortcuts in opening a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it works, return to your default browser and perform a clear cache. This will delete the cache stored from the browser and help it to function efficiently.
However, if the issue persists, I recommend using a different browser. This way, we can check if this is a browser-related issue.
If the issue persists, I suggest contacting our Phone Support team. An agent will take a look at your account and can verify the cause of the issue.
Here's how to get in touch with them:
- Click the Assistant button.
- Enter Talk to a human.
- Enter incorrect bank balance as your keyword.
- Select I still need a human.
- You can either Message an Agent or Get a callback from us.
When contacting our Technical Support teams, please be advised of the times they are available: Support hours and types.
Let me know if you need further assistance working in the program. It's my priority to help. Take care!