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Level 1

Numerous Pin Pad Issues

For months this new touchless pin pad has given us issues.

  • Dozens of rejected cards via tap every day
  • Takes 10-20 seconds to open "make a sale" never had this issue with the old pad
  • Updates in the middle of the workday currently 3:28 or 5:14 causing 2-4 minute reset holding up customers
  • Updates have caused transactions to be reversed losing us money and inventory
  • Past few days it has completely stopped responding forcing us to unplug the pad


This has to stop.


3 Comments 3

Numerous Pin Pad Issues

Thanks for sharing your feedback out our program processing, @A_Novel_Idea.


I want to make sure you're able to get the help you need for this QuickBooks pin pad concern. For this, we need you to contact our Support Team so they can diagnose the problem and share some troubleshooting to fix it.


Click this link to contact us: Contact Payments or Point of Sale Support.


I'm sharing the following links for reference with PIN pad setup:



It's great to see you here today. Please visit us anytime if you have other concerns with QuickBooks so we can help you out. I'm also here if you need anything else. Have a nice day!

Fiat Lux - ASIA
Level 15

Numerous Pin Pad Issues


You should ask the replacement pad. Another option, consider having a 3rd party merchant service to integrate with your QBD as a backup.

Level 1

Numerous Pin Pad Issues

Going to work on getting a replacement. It's been terrible since the beginning. We have Square as a backup! 

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