Numerous Pin Pad Issues

A_Novel_Idea · ‎March 03, 2022

For months this new touchless pin pad has given us issues.

Dozens of rejected cards via tap every day
Takes 10-20 seconds to open "make a sale" never had this issue with the old pad
Updates in the middle of the workday currently 3:28 or 5:14 causing 2-4 minute reset holding up customers
Updates have caused transactions to be reversed losing us money and inventory
Past few days it has completely stopped responding forcing us to unplug the pad

This has to stop.

Jen_D · ‎March 03, 2022

Thanks for sharing your feedback out our program processing, @A_Novel_Idea.

I want to make sure you're able to get the help you need for this QuickBooks pin pad concern. For this, we need you to contact our Support Team so they can diagnose the problem and share some troubleshooting to fix it.

Click this link to contact us: Contact Payments or Point of Sale Support.

I'm sharing the following links for reference with PIN pad setup:

It's great to see you here today. Please visit us anytime if you have other concerns with QuickBooks so we can help you out. I'm also here if you need anything else. Have a nice day!

Fiat Lux - ASIA · ‎March 03, 2022

@A_Novel_Idea

You should ask the replacement pad. Another option, consider having a 3rd party merchant service to integrate with your QBD as a backup.

A_Novel_Idea · ‎March 04, 2022

Going to work on getting a replacement. It's been terrible since the beginning. We have Square as a backup!

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Numerous Pin Pad Issues